[Resolved]  Asian Paints — archi concrete

Address:Mumbai City, Maharashtra, 400097
Website:www.asianpaints.com/campaign/unified-aphs/index.html?cid=PS_GA_DM_A_APHSCCH2016&utm_source=googl

The work was extremely delayed. My wall had cement sheets. When i took an appointment with asian paints, the representatives came to my residence and inspected my wall. I was told that they would drill the nails on the cement sheets further inside and cover it with a "putti". However when the workers came to our site to start the work, they told us to make arrangements for a carpenter to put the nails inside. Hence the work couldnt be started. This was not told to us before starting the project and before taking "full payment" from us.
They were supposed to deliver sample before starting the work. However it was not delivered to us. They asked us to be home on sunday saying the workers will come to work and at the same time sample will be shown. The contractor only called us at 1630 saying the workers wont be coming. They do not value customers time.
On the 2nd day of work, 3rd day being the day of completion, i was told that the selected pattern as per the catalogue cannot be made as the workers have already put primer in the wall.
As a customer i pay for what i see in the catalogue and not bear the consequences of the workers mistake.
Asian paints rely on fake advertising suggesting that if they delay, they will refund. This i only got to know after looking for customer care number on their website.. But their claims are false!!. When i was furious due to the delay and the quality of execution, i told the customer service guy that my work has be delayed alot! He said the company s clause of "if we delay we pay" is only applicable if you sign a contract. And a customer is not informed about this. Even when the signatures are taken from the customer before initiating the work, the customer service guy does not inform you about this, nor is the contract offered.

This is false advertisement and asian paints should not be allowed to publize about the same when a customer is not informed it by way of a contract!

My complaint number is [protected]. The only thing that happens after you complain, is that different people call you asking about the nature of your complaint and you have to keep repeating the same thing with no resolution offered. Even after you complain, the workers still donot come as per their appointed time or show an urgency to finish the work!

Please donot be fooled by these people
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Sep 7, 2018
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2018
Asian Paints Customer Care's response
Dear Suchi, extremely sorry to hear about your experience. We have escalated your complaint to the relevant team who will work towards addressing the same.
Complaint comments 

Comments

We applied asian paint royal shyne in our building.After few days WHITE PATCHES appeared on the wall. It seems ASIANT PAINTS are so sweet that it has become ants ' prime food.This Sweetness brought Bitterness in us.so Kindly do the needful.

Asian Paints Customer Care's response, Aug 16, 2018
Verified Support
Hi Gurukhuntia, we are sorry to hear about your unfortunate experience. Kindly share your contact number via a private message. Our team will get in touch with you to understand and address your concern.
My home was painted by your contractor Dilip Ghosh in the month of March. Customer code 15525416, warranty no kln1708227.
But work quality was very low and my exterior colour, specially backward side was very poor. Paint was very thin. However your rate is very high but poor serviced. Very disappointed.

Regards
Sayantan koley
Asian Paints Customer Care's response, Sep 4, 2018
Verified Support
Hi Sayantan, we regret the unpleasant experience. We are sharing this with our team and they will get in touch with you.

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