Asian Paints — Color selection and estimation
I am feeling very harassed after contacting Asian on 26th March 2016 for 2 services, 1) Estimation of painting and 2) Color selection.
You can see with your customer care no. [protected] that how many times I called. It is very embarrassing and harassing experience that your are not providing proper service for the new customer.
It was delayed and after nos. of reminders and escalation your estimation team came and provided estimation. For booking of color selection on 26th March they visited on 17th April and could not provide enough time due to other engagement and lest within 45 minutes ( Where as your helpline provided 2 to 3 hours for selection). She provided me e-mail and phone nos. to select colors self and send to her. I e-mailed on 20th April and SMS and called to look these colors. I reminded by E-mail and phone thereafter.
As you could not provide me color selection service and I logged complaint for refund. I reminded and escalated matter to Senior person in your helpline services MS. Apurva Shetty on 24th April she promised me resolution of matter by herself. I stopped talking to various persons in Asian. Even After my request of refund as you had not provided service for what I had paid, you have deposited cheque on 26th April. Its height of your intention.
Anyhow I had get design from another interior designer and as I told your services are useless and not required you are requested to refund money immediately. Non response to this e-mail may escalated up to CEO of your company.
[Apr 26, 2016] Asian Paints customer support has been notified about the posted complaint.
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