[Resolved]  Asian Paints — Deficiency in Services.

Address:

140603

Dear Sir,

Kindly refer to my complaint No.[protected] dated 22nd July, 2016 vide which it was intimated that the services given/provided by your Executive and Contractor are not upto the mark. The services was undertaken regarding seepage problem in the wall. The case was that your Executive visited my house on dated 18th June, 2016, seen the problem area and the issue and then he raised/submitted the quotation of Rs.7309/- for the work and intimated that after the completion of the work, you will not face any problem related to this in future at least for two years. Based on the quotation, Rs.7309/- was deposited online on dated 20th June, 2016. Accordingly, the work was carried out between 21st June to 26th June, 2016 under the supervision of your Executive. The name of the service provider was Kandarp Traders.
After a passage of few days, the seepage again came in the wall, thereby, complaint was lodged on 22nd July, 2016. Thereafter, after lodging the complaint, your Executive named Mr. Amit called me number of times and assured that he is coming on such and such time, but he never turned up and this instance happened 4-5 times. This caused lot of frustration to me. However, on one day around 12th August, 2016, he came with one person, who checked the site and told that this problem will be solved with the passage of time, must be in 10 days. On 23rd August, 2016 we again had discussions. As the problem was not resolved he told that he will again come and fix the timings, but he did not turned up. This dilly- dally attitude of your Executive was so annoying and caused me lot of harassment, frustration and wastage of time. Thereafter, one day, without my information, he visited my home and checked the site and the problem was still there and he was not having any solution for resolving it. Now after having lot of harassment, deficiency in services and non resolution of problem, I am serving you the final notice that either my amount which I have paid to you may be refunded with interest or I may feel forced to approach to the Court for justice and seek refund of my amount with interest, litigation charges and the compensation for mental harassment, mental agony and wastage of my time for your deficiency in services and negligent attitude towards customer satisfaction.
It is requested that the amount paid by me may be refunded within 15 days, or otherwise, I shall have no other option other than to approach to the Court for justice.

Regards,