[Resolved] Asian Paints — delay in completion of work | |||||
This is pertaining to the services assured under bp[protected]. The contract was finalized post completion of site visit by asian paints executive and sales representative on 28th april. This includes paint work for complete house along with highlighting few walls using stencil & wallpapers. I was assured that work will be completed in 2 weeks starting 14th may 2018. Though, i am satisfied with the paint work however, till date have not received the wallpapers even after multiple reminders to your sale and supervisor taking care of the task. I am really disheartened and surprised by the unprofessional behaviour of your staff where in they are not reachable most of the times or making false promises around the fixing of wall papers. I was given different dates around resolution and this process has been going on for last few weeks. Work has been delayed by over 2 weeks now and is causing a lot of inconvenience. Please understand, i planned my leaves and travelled to delhi to get the worked completed ontime. This was communicated clearly in advance to your sales team but in return i am receiving only false promises around timelines. Request someone to pay attention and get this resolved on priority. This is indeed a shame to your esteemed organization. Ask someone to call me on priority and discuss in detail. Was this information helpful? | |||||
Jul 28, 2018 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. Verified Support Jun 15, 2018 Asian Paints Customer Care's response Dear Gaurav, we extremely sorry to hear about your experience with us. We are sharing this with our team who will work towards addressing the same.
Verified Support Jun 26, 2018 Asian Paints Customer Care's response Thank you for speaking to our representatives Mr. Mahinder on 23rd Jun. The wallpaper has arrived and we are waiting for your confirmation to do the wallpaper work.
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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Received call from Sachin from marketing team and received confirmation about 1 wall paper . Other one is expected sometime this week
Not sure why no one is paying attention and sharing false information