[Resolved] Asian Paints — faulty and shabby design of the wall
KrKrishnareddy Rajashekhar on Jun 22, 2018
I am currently repainting my indvidual house in bangalore and have always trusted and used asian paints for the same. I am buying the material from suresh hardware in banashankari 2nd stage bangalore. As a part of the painting i have a desginer wall about 145 sft in the living room which i wanted to change to new design and gave the workorder to your company personal nimith kumar. However the work started after a delay of one week and was given the reasons that asian paints personnel were busy and thus had to use the services of other painter and since it was ramzan he was busy. However the work started and the base was done while the design was delayed again and when he started the design in the eveing around 8 pm he stopped as he was unable to get the design he wanted and said that enough lighting is not there and that he would come next day. He had done a sample which was totally shabby and different from the one we chose. I informed nimith of asian paints. He said he will take care and later told me that the design which i chose would not come exactly that way and will be different and offered combing design as alternative. Since i wanted only that design i said i wanted to cancel the order if my requirement is not met. He said the order cannot be cancelled and that i have to speak to his boss who is the owner of the suresh hardware mr. Suresh whom i know well as i have purchased paints worth 70k from him. However i wanted to express my disappointment and would like to get fair justice. Hence this mail
Complaint marked as Resolved Jul 25, 2018
[Jun 22, 2018] Asian Paints customer support has been notified about the posted complaint.
Verified SupportAsian Paints Customer Care's response, Jun 22, 2018
Hi Krishnareddy, we sincerely regret the experience you have been through. Kindly share your contact number via a private message. Our team will get in touch with you to understand and address your concern.
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