[Resolved]  Asian Paints — I was cheated before. Entering into the contract

Address:Mumbai City, Maharashtra, 400075
Website:www.asianpaints.com

Hi this is dhaval parekh. I have opted for the asian paints ezy colour home solution at place (ghatkopar)(east) before giving the contract to asian paints i was not informed about the sliding warranty. The sales person visited my place for atleast 4 times after giving him the cheque and getting the work started, after 6 days the supervisor comes and tells me about the sliding warranty and at that time i came to knew that i have been cheated. After complaining i came in touch with your CSO Mr. Hussain sheikh. He visited my place and explained me about the warranty but i was not satisfied with him. After few days i talked with Hussain and told him to remeasure my whole premise and after remeasuring the area written in quotation and measured afterwards was totally different in the quotation they had written 70sq. Ft more than the actual one. After wards i received a call from Mr. Hussain saying that sir aapko khaali 42 sq. ft ka paisa milega usse zyada nai. So i hd a long conversation with him and afterwards at the end he said to me that sir aapko jo karna hai karo jidar complain karna hai karo aapko paisa nai dunga. On that i asked him to send me him seniors number and he gave me the landline number of your service provider surya enterprises. And despite asking for several time i din receive the number. So this is my kind request to take action against the sales person and Mr. Hussain and let me know as soon as possible. And please do even teach your staff that how they should talk with the customer. And give them a training for that accordingly. My number is [protected].
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Oct 28, 2016
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2016
Asian Paints Customer Care's response
Dear Dhaval, we regret the inconvenience caused to you. We have forwarded your complaint to the relevant team and we assure you that our team will address the same.
Verified Support
Sep 27, 2016
Asian Paints Customer Care's response
Dear Dhaval, thank you for speaking to our representative. Hope we were able to resolve all your concerns. Please feel free to get in touch if any issues faced.
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