[Resolved] Asian Paints — I'm complaining about the safe painting service

[Resolved] Asian Paints — I'm complaining about the safe painting service

M Mohith563 from Veppampattu, Tamil Nadu Aug 27, 2022 Sep 26, 2022 This thread was updated on Sep 26, 2022

I made an enquiry for safe painting services for exterior repainting of our house in Veppampattu, Tiruvallur, Tamilnadu. I was contacted by asian paints sales representative Mr. Vikram. It was agreed upon to paint the exterior walls, all doors and windows. The workers were not properly supervised and they left early before completing the work since there was a disagreement between the contractor and the dealer. I have made all the payments on time but there is still few places that were blatantly ignored. The final payment was made on July 30 and I've been following up with Mr. Vikram to complete the unfinished work till this day. I'm frustrated and disappointed with this poor service I received even though I paid premium rates. I request Asian paints ltd to kindly look into this and do the needful +3 photos Was this information helpful? No (0) Yes (0)
Sep 23, 2022 Complaint marked as Resolved Asian paints contacted me and got all the necessary details and forwarded it to the regional management. They assured that it will be taken care of. Then, I got a call from the regional manager and they again got the details of who supervised the site. The associate finally called me and visited the site on Sep 16 along with their technical lead. They inspected the site and promised it'll be finished within a day or two. They visited after a week on sep 23. It took a whole 4 hours and they painted the areas I pointed out. The associate was unhappy that I raised the complaint and made snide comments while talking to the painter. I waited for 56 days and didn't want to take it to this extent but they took my patience for granted. Anyway, they did complete it and I'm not going to be too critical of the quality of work. Thank you asian paints for the quick action Asian Paints customer support has been notified about the posted complaint. Verified Support Aug 29, 2022 Asian Paints Customer Care's response Hi Mohith, we are sorry to hear about your unfortunate experience. Request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same. Sep 23, 2022 Updated by Mohith563 Associate visited on 16 and said he'd finish it within one to two days. They finally came back with one painter today (Sep 23) afternoon and hastily finished the pending work to an extent. I've waited for 56 days since the last payment for this 4 hours work to be done. I'm marking this as resolved. Thanks for the swift response asian paints but your employees do not reflect the same values that you stand for. Verified Support Sep 26, 2022 Asian Paints Customer Care's response Hi Mohith, we're really glad to hear everything was resolved to your satisfaction! We're here for you if you need anything in the future.
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