[Resolved]  Asian Paints — issue with asian paint royale colour

Address:712235

We did an internal colour of my house using Asian paints Royale brand, before applying the colour we applied putty and Primer also from Asian paint before applying Royale colour on the wall at around 5 months back. Now white patches are appearing on every wall, A white dust layer covers the whole wall, if we rub the wall with hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using premium quality Asian paint colour. If I need to re-paint my wall then it is removing the colour, applying Primer and applying colour again and every step requires labour cost. We have applied this on a newly build construction, so there is no point of damp wall or water leakage.
I would request if your representative can visit my place to have a look and sort out the issue. We have taken the colour from "MA TARA Paints" (Dealer of Asian Paints). My address is as below

Barun bhattacharyya
176, s. C. Chatterjee street
Konnagar, Hooghly
PIN - 712235
Mob - [protected]
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Aug 23, 2018
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2018
Asian Paints Customer Care's response
Dear Barun, we are extremely sorry to hear about your experience with Asian Paints. We have escalated your concern to the relevant team who will work towards addressing the same.
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