[Resolved]  Asian Paints — Online shopping

I had placed order for viprotek hand sanitizer and hand wash on Asian Paints official website on 16/05/21. The Order No.76534263 was prepaid. I received confirmation mail which assured me delivery in 3-4 working days.
Forget about delivery, the order was dispatched on 21/05/21 via Ecomex when I wrote a mail to asian paints on 20/05/21.
Further I was assured delivery on 24/05/21. One can understand this much of delay may be owing to COVID-19 pandemic.
I received message from Ecomex on 25/05/21 that my order is out for delivery but in the evening I received message that order couldn't be delivered because my address was unlocatable. This was obvious alibi, as same Ecomex for different vendors have made delivery on my given address besides Amazon, first cry, bigbasket, jiomart and others are making me delivery on same address. Surprisingly I didn't receive any call from delivery agent if they really had any trouble in locating my address.

I wrote second mail to asian paints on 26/05/21 informing it about such deliberate default. I received reply on 27/05/21 and I was assured that soon I will get delivery.
I again received message on 28/05/21 that my order is out for delivery and again in the evening same message that delivery couldn't be completed because my address was unlocatable. I again didn't receive any call from delivery agent.
I immediately called asian paints customer care number and informed about above fact situation. Interestingly the executive was defending its above referred shipping partner. The way I was dealt with was worst than a government department, even they dont do it nowadays.
Well i was told we will look into it but no commitment for delivery and in the meantime I was asked to correct my address.
I also talked about refund but customer care executive told me that when the shipment is received back by asian paints only then my refund can be processed i.e. another 10-15 days.

Its amazing, asian paints does not know and has no control over its shipping partner as to when it will deliver to its customers and to itself also. Hence they have no word on exact date of delivery and refund.
As on today I haven't received delivery. I wonder what kind of business model asian paints is practising. If it wants to do business and grow, then how that will be possible by harssing customers.
Asian paints has no personal rivalry with me. So there may be many more victims of its business tactics.
Importantly they have received money from me on 16th and since then they are enjoying it. My order amount may not be that big. What If there are more customers like me .
So taking money from customers in the name of online shopping, not making delivery for 15-20 days on different pretext then ultimately customer will seek refund but asian paints will be left with interest which it earns by keeping amount of customer for 20-25 days. So it seems to be profit making business.

I will be taking asian paints to appropriate court of law to stop it from practising unfair trade practice and save other customers from similar harassment.

So my advise don't buy form asian paints online shopping and if you want to don't prepay for your order.