[Resolved]  Asian Paints — poor painting job and lying after talking money in advance

Address:

600119

As I am writing this email I really hope someone in Asian paints show some kind of customer service and resolve my issue. I have raised atleast 6 complains through customer care but no one has responded so far.
I really find it hard to digest that company as big as yours just don't care about the customer service. Every time I call customer care the only response I get is "this time someone will surely call". I am still waiting for that call. The only reason I can foresee for not getting enough attention to my complain is that the work done at my place was not of high value.
But I guess as a customer, no matter how small the work was I expect value for my money and hence I am writing this email.
I got some portion of may interior wall painted from ezycolours in chennai. I am from a area called sholiganallur and my customer Id is 15876440. The painting is done so poorly that the paint is fading and I can see the base of wood and ply which was painted. I have raised the issue with Mr Prabhakaran but he is of no help. He only called me till the payment was pending and once I paid the whole amount he didn't even care about the issue raised.
After I send the pictures of work done, Mr Prabhakaran is telling me that it was informed to me that water based paint will not cover wood properly and even knowing that fact I asked him to goahead with water paint. I find that hard to digest

I then called the head office and got number of my Jayakumar. It was told to me that he is the area in charge. I spoke to him and he told me that he will speak to mr Prabhakaran and will get back. I am still waiting for the call.
I am sure being such a reputed company I will surely get one person who can help to get my issue sorted.

I am attaching some pictures for reference.