Asian Paints — Poor quality of work and unskilled / non- trained local labours.

We sincerely regret the experience you have been through. We will investigate the concern internally and revert to you shortly.

Dear Nitin, the way forward has been worked out between you and the team, the details of which have been discussed with you. Do get in touch with our field team for further assistance.

Dear Team
Are you aware about what you had written on 31.05.2016. Please update me what is status of my complaint dated 28.05.2016. I had already mentioned deviations in applying paint and poor / worst quality of work by unskilled labors.
Nitin Rathod

Reproduce complaint of dt: 28.05.2016
Dear sir,
I had ordered my 3 bhk house painting to mr. Asian paints team in ahmedabad. My bp no – 11365754. After 3 coats there is no finishing, scratches, patches and brush marks on wall.

Process Process deviation
1. Inspection by supervisor ---> no supervisor visited and work started by labour.
2. Start with removing old wall putty/ color ---- > without sanding/ removing old paint or putty
applied 2 coat putty of putty.
3. Drying time to be given 4to 5 hrs between 2 coat ------> no drying time given back to back all coats.
4. Proper mixer of paint (1ltr paint + 400 to 500 ml water.) ------> 1 ltrs paint + 1 ltr water mixer used.
5. Feedback / quality 1st phase of
2 bed room completed on 22/5/[protected]> feedback given to supervisor/ contactor labor
and e-mail to Asian officer & AP home
solutions.
6. Rectification / improvement after feedback / emails. --------> no rectification done in 1st phase and similar
way 2nd phase started and now completed.
7. Feedback / quality during both phases[protected]> poor quality observed on wall - scratches,
patches, brush marks & poor finishing.
8. Response -------> there is no response to my 7 emails to
mr. Umesh thawani/AP home solu / no phone
calls / no action.
9. Contractor labors are not trained ------> unskilled and no understanding or may be
subcontractor labors taken from NAKA/
4 ways.
10. Guarantee -------> As process is no followed guarantee should be
for minimum 5 - years of painting.
Please provide me solution as i do not accept given quality and poor response also contractor has no solution.

Regards,

Nitin rathod
[protected]

There is no response.

There is no response from Asian Paints.

Dear Nitin, we understand that you are not happy with the progress of the work. We are checking this with our team internally. Please give us some time to respond to you with an update.

Hi Asian Paints,

This is Mahesh. I am facing the same problem as Nitin is facing. I was looking on the internet whether anyone was facing the same issue as I am & found this customer. To sum up my complaint:

I registered my complaint on May 17 or 18 regarding an issue of 'White patches' all over the walls. My house was painted using 'Royal Luxury Emulsion' for interiors and "Apex Ultima' for exteriors & the painting job was completed only on May 7. Within 10 days I started to see striking white patches on the walls & while trying to remove the stains using water, it left trace marks all over.

One of your representatives visited on May 18 and admitted the issue was with the paint & it happens n some batches. So he asked me to cover a certain portion of the wall with plastic cover to avoid the airflow for 2 weeks, so he could find out the cause. The eventual period was over on June 2. After some calls, the concerned person agreed to do the re-paint as it was agreed upon mutually that the issue is with the paint.

Re-painting started yesterday here & I wanted them to do only 2 rooms to test, so the same issue shouldn't resurface again. Same procedure was followed: 1 coat primer, 2 coat of 'Royal Luxury Emulsion' Matt finish but after wiping a small portion of the wall with sponge, it leaves trace marks again. This is after 24 hours of the painting. Now, this happened even after a technologist from Asian Paints visited the house & checked the walls and instructed the painters to go with the paint. So, I stopped painting rest of the rooms as I already see this issue again & not want to waste everyone's time.

If Asian paints is India's no.1 painting solution provider, I don't know why they haven't addressed this problem yet. I've checked with my neighbors too who recently painted their house with Asian Paints but they seem to be unaware of the issue. But first things first, I have spent a lot of money and time for this & have no patience to settle this. I want Asian paints to look into this issue ( of white patches on walls, cleaning with water that leaving trace marks) immediately in their Quality Check & Analysis department. If failing to provide a solution, rest assured I will do what I can in my neighborhood & find out customers who face the same issue and lodge a legal complaint collectively against Asian paints for delivering cheap product in the name of Luxury product.

Dear Mahesh, we apologize for the inconvenience caused. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.

There is no response from Asian.
2 people contacted me for reference, they want to paint their house with Asian. I can share their nos. to Asian.

Asian paint do not bother to respond. I had also e-mails to their Branch head at Ahmedabad, Customer care etc. No body responding. They all are ignoring because money is in their pocket!!!

Dear Nitin, our team has made several attempts to contact you. We have also dropped you a mail requesting you to attend our calls. Our team has sent you a mail with regards to the warranty.

Dear ( you are not mentioning name)
There is no communication from your side. there is no e- mail, no calls, no SMS from you till you written above reply @ 12.00 noon. Who is contacting me from your side, please provide me name.
Further if you want to disclose all documents and evident on this platform than I can share following documents.
1. Feedback form - filled on 08.06.2016 - where clearly written work not completed and poor quality.
2. Site visit report - Blank - which is not filled by Asian.
3. Site monitoring report - Blank - which is not filled by Asian.
4. Present pictures poor work of walls and ceilings etc.
Nitin Rathod

As Asian Do not bother about my complaint . I am going to share all documents in this plat form.

Regards

Nitin Rathod

Dear Nitin, our team has discussed with you the details of the visit at your site. Also, we have communicated that we can only provide warranty as per the company policy and not beyond that.

Dear Asian team member
Asian person who are communicating is hiding their identity by not providing name / department etc.
Have your team provided you feedback that present condition of work is not proper.
During meeting your team has agreed for bubbles on all walls, scratches on ceiling, Brush marks on all walls, color is coming on our clothes (This paint is water proof, can wash with water). These all due to improper painting process done by Asian paint.(Ref my earlier communication dated : 28.5.2016). This is done 100% intentionally & negligence from all concerned officers of Asian Paint (I have written communications with all senior officers of Asian Paints)

Payment made 100 % advance for 100% perfect work. Please don't think that after getting 100% advance payment you can ignore customer and not providing proper work. Please provide me your final decision on work, refund, warranty etc. so I can process further.
Regards,
Nitin Rathod

Refund is awaited.