[Resolved]  Asian Paints — poor service and rough handling by sales person and dealer person

Address:Jaipur, Rajasthan, 302015

Dear sir/madam,

I would like to share my worst experience with your company asian paint : very rough dealing by sales executive and dealer person.

My name is anita soni from jaipur i have request on line for the home paint on 5th sept for jaipur, barkat nagar location - 302015
Mr. Rahul sales person called me up, he visit our home first day without shade card which was already inform him to carry, we were in hurry to get complete the work, in the first meeting he was very rude which is not right approach, somehow we were not happy but due to shortage of time we compromise with his dealing. We final the deal in 1 lac rupees, he assure me to provide better service before proceeding.

Once he start the execution, we come to know that he didn't suggest for any color choice and all, later on his contractor suggest to change the exterior and interior color combination and all, he even complaint that why didn't you discuss with me for all this, mr. Rahul was dealing with us without proper knowledge seems he is fresher for this field, he tried to make us fool just wants to get money.. After starting the work after 2 days when we noticed it's poor quality of work, we complaint for finishing but dealer person and sales person told "ye to aisa hi hoga, karana hai to karao, nahi toh hum kaam band kar dete hai" and mr. Rahul text me madam we won't complete your work we are going to stop working, and same moment he took all the stuff from site.

Please find the dealer details : kumawat color and hardware, new sanganer road, mansarovar, jaipur # [protected]

Sir is this your company service and handling, there is no cap, no quality check, no response from your company, u people just want to make money.. I have deposited 50000/- they just start my work and stop in the middle only.. I need the solution of it and need my complete money. Not considerable this kind of service from your end.

Waiting for positive revert.

Regards'

Anita soni
[protected]/ [protected]
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Oct 22, 2017
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
Asian Paints Customer Care's response
We are extremely sorry for your experience and understand the concerns raised by you. We have forwarded your complaint to the relevant team and you can rest assured that our team will address all the issues faced by you.
Complaint comments 

Comments

After completion of paint in the wall we are most disappointing with Asian paints because it is not same as product catalogue.it is completely different I hope you will do the needful and kindly rectify these issues as soon as possible
Asian Paints Customer Care's response, Oct 4, 2017
Verified Support
Dear Ziaudheen, we apologize for the inconvenience caused to you. Request you to please share your contact number with more details. We will call you to take complete details of your concern and address the same.

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