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[Resolved]  Asian Paints — poor workmanship and quality of painting work carried out by applicator vcc & asian paints

In march 2016, vishwakarma civil construction (Vcc), who is the authorized and enlisted contractor and applicator of asian paints, completed the major repair and applied asian paint ultima protec paint to our g+14 floors building i. E. Raja tower, asha nagar-i chs ltd., asha nagar, p k cross road, mulund (W), mumbai-400080. Asian paint and vcc have jointly given 10 years painting and 05 years waterproofing warranties. Within a year of completion of the said work there has been complaints of leakages in the building, apart from the leakage, the coating and the paint from the outside wall area has started peeling off. Multiple complaints along with photographs of affected areas were sent to vcc and asian paint representative over the call and whatsapp repeatedly. Representatives of asian paint and vcc have visited the site multiple times over the last 18 months but failed to carry out any repair or restoration work, everytime they have been given assurances. With next monsoon approaching soon there will be further leakages and damage to the walls of the building.
If asian paint does not take corrective action through vcc or any other contractor before the onset of the rain, the society will be forced to approach consumer forum to seek redressal to long pending complaint.

For asha nagar-1, chs ltd.,
Complaint marked as Resolved Jul 7, 2019

Complaint Status

[Jun 02, 2019] Asian Paints customer support has been notified about the posted complaint.
Verified Support
Asian Paints Customer Care's response Jun 03, 2019
Hi Ajit, we are sorry to hear about your unfortunate experience. We request you to please share your contact number in a private message. We can get your complaint registered and ensure that all your concerns are addressed satisfactorily.
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    Asian Paints Phone
    +91 22 3981 8000
    Asian Paints Address
    Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055