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[Resolved]  Asian Paints — Regarding paint is washing from wall within 10 months

Myself kumud ranjan had house in Patna shivpuri, had purchased ultima paint around 16 drums of 20 ltr and 8 drums of 4 ltr apex, all paints are applied on exterior walls with proper procedure, because previously paint was almost in right texture, that was also Asian, i had done this paint for color change only,
after applying of the paint within three months painting of the exterior wall comes out automatically, at the time of painting my painter had properly rough the service, and after that putty procedure had been done, and then applying the sand paper on it, then the painting procedure had been done, i already complain this issue to Asian paints, but after taking three months time the service advisor had rejected the issue, stating that y had not applied the primer paint,
my big Q is this is in case of repainting there is the primer procedure, didn't get written in Asian paints painting procedure, the service adviser Mr jawed had openly told on phone that i will write that y not applied the correct procedure of painting, the y can get any warranty claim, i have the mobile recording of that conversation, this is the service adviser concern around this complain,
my sincere request is this kindly take this matter on urgently basis, because i had 5 lakh expenditure for complete house painting, and paint is swipe out within three months, company claim for warranty for seven years, all paints are purchased from authorize Asian paints delar nirman hardware, opposite Laxmi complex, boring road.
either y take the action urgently, otherwise i will put this matter to the consumer court for compensation, along with mental harassment case also. myself kumud ranjan contact no [protected], whatever is your concern convey me as early as possible.
thank you
Complaint marked as Resolved May 9, 2017

Complaint Status

[Jan 23, 2017] Asian Paints customer support has been notified about the posted complaint.
Verified Support
Asian Paints Customer Care's response Jan 25, 2017
Dear Kumud, your concerns are duly noted and the respective teams have been notified about the same. We assure you that our team will address the same.
Verified Support
Asian Paints Customer Care's response Jan 27, 2017
Dear Kumud, there is standard painting system requires primer to be applied even when re-painting. Primer ensures adhesion of the paint to the surface. Thus without an adhesion of primer the paint is likely to come off in a few months as has happened in your case. Due to improper application system this complaint is not being accepted.
Updated by kumud ranjan 007 Feb 10, 2017
Is any written recommendation in case of repaint if yes, then why dealer had not recommended to me for the primer, he doesn't told any thing, afterwards i contacted well professional painter, he doesn't recommend me the primer in case of repaint, i totally done paint procedure for color change only, AND ANOTHER ISSUE FOR COLOUR FEDING WITHIN 15DAYS, just to justify it, whole thing i will put this matter in the consumer court, and then i will talk through this mode.thank you
Updated by kumud ranjan 007 Feb 10, 2017
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