[Resolved] Asian Paints — royal excel emulsion
Kochi, Ernakulam District, Kerala, India
LaLalu Francis on Dec 17, 2018
My house was painted 3 months ago and later all walls had white powder coming out from walls. Upon complaint the executive came and informed us that they had used exterior primer indoors and calcium deposit occured. He may be right but i am not convinced as company like asian paint should have refered to the dictionary before making paints to know the difference between exterior and interior.
3 days since complaint registered the executive agreed to repaint and the dealer evershine agencies in kochi sent a contractor with 3 painters who spent 1 day masking just 2 rooms partially. No equipment like rollers, ladder, polythene covers is still brought.
Yesterday was sunday and hence they have not come yet. Really sad that i had made a decision to make the order on asian paints.
Complaint marked as Resolved Jan 18, 2019
[Dec 17, 2018] Asian Paints customer support has been notified about the posted complaint.
Verified SupportAsian Paints Customer Care's response, Dec 18, 2018
Dear Francis, we are sorry to hear about the experience you have been through. Kindly share your contact number via a direct message. Our team will connect with you to understand and address your concern.
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