[Resolved]  Asian Paints — unprofessional conduct and work by asian paint home solution team in delhi

Address:	New Delhi, Delhi, 110075
Website:	www.asianpaints.com

I engaged with asian paint home solutions for the first time in my life; however, the entire experience has been very bitter. Today i am forced to write this complaint as i recently suffered deep insult from asian paint executive because of his unprofessional conduct. The concerned details along with a brief background is described below.

Background: my name is dr. Deepak kumar and am a medical doctor. I sought consultancy from asian paints home solutions in the month of june 2017. On 10th june two representatives namely ms nisha sharma and mr deepak visited my home (New construction site) at dwarka, new delhi. As part of service order number [protected], mr deepak committed to me that: royale aspira will be done on all walls inside my home; apcolite premium advance emulsion will be done on all ceilings; ultima proteck will be done on all exterior walls. He committed three coats of paint, two primer coats and two coats of acrylic wall putty (Awp) on all interior walls.in exterior area, he committed to make base, put three coats o[censored]ltima proteck as top coat. Also on all ceiling areas, he committed to put putty primer mix and two coats of apolote premium advance emulsion. I was asked to make advance payment against which i made two part payment of inr 29990 and about 28000 through cheques which were satisfactorily cleared. The work of painting as per above-mentioned contract started in the month of october 2017 (1st week).

Concern: when the work started, i was made aware by asian paint home solution executive mr kundan that mr deepak is no longer working with asian paint and therefore the job of painting my home has been assigned to mr kundan. To my utmost shock, mr kundan told me that my contract has been made for only exterior areas. When i discuss all details and commitments made by his predecessor (Mr deepak) about painting my home as per a detailed contract (I presented all documents of committed work by mr deepak), he finally agreed to my point and promised to complete all the work as per asian paint earlier commitment.

When the work started, i noticed that he assigned two labours (Painters) for sanding all walls (Pop work already completed). I found these labours not up to the mark as they would do wall sanding with hands. I expected sanding using a machine as was described to me by mr deepak in his earlier communication in june 2017. I also noticed that mr kundan would not advise these labours adequately on the issue of sanding. As a result there are undulations in the wall.

Today on wednesday the 11 october 2017 at about 8:00 pm, i called mr kundan to ask reasons for not doing machine-sanding, he said that asian paint company does not use machine for sanding of new walls. He refused to listen to me and said that his decision is final and cannot be challenged. I urged him to invite his supervisor for a curtesy visit so that sanding method may be discussed between me and his supervisor; however he refused to invite his supervisor. He said, “there is no one senior to me in asian paint in delhi”. Honestly, i am suspicious about his behaviour and the way he conducted himself. I found his communication derogatory as i don’t expect a representative/executive of asian paint to argue and not address grievance in a professional manner.

Therefore i am holding all the painting work and humbly seeking an expert visit to my home for necessary guidance and addressal. I also solicit appropriate actions against mr kundan for his unprofessional conduct,

I am very sceptical about the quality of work which will be delivered by mr kundan, in case he continue to work without timely and appropriate intervention by asian paint senior management team.

I am available on +91-[protected] for any clarification and discussion.

Hoping for an earliest solution since i wish to get my home painted completely and satisfactorily before approaching diwali festival.

Thanks and regards,
Deepak