[Resolved] Asian Paints — warranty issues

[Resolved] Asian Paints — warranty issues

W Wpalms from Mattanur, Kerala

Hi I have waited for over one month for asian paints to attend to the complaint i had made in mid october. Apart from two phone calls from your customer care personnel, when the details were taken down each time, there has been no further action to address the issue. This is gross neglect and indifference to the warranty that was provided to us when the contract was signed in 2016. I am writing on behalf of the apartment owners' association and we are all very disappointed with the lack of professionalism shown by your personnel. Expecting the issue to be resolved without further delay. A very unhappy and disappointed customer. Was this information helpful? No (0) Yes (0)
Jan 8, 2019 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. Verified Support Nov 23, 2018 Asian Paints Customer Care's response Hello, we are extremely sorry for the inconvenience caused to you. Can you please share your contact number? Our team will get in touch with you to take complete details of your concerns and address the same. Nov 23, 2018 Updated by Wpalms Please check with your Customer care personnel, Keerthi for my contact number. Verified Support Nov 27, 2018 Asian Paints Customer Care's response Hello Sir, we will need your BP Number or contact details to track your complaint in our system. Request you to share the same so we can expedite the process. Nov 29, 2018 Updated by Wpalms Sorry, I don't know what BP number stands for. One of your personnel, Mr. Shibin, visited our apartments last week, and expressed surprise that the work hadn't been completed in April, because he was the one who signed for the 20 litres of paint. He assured me that he would definitely be arranging for another Contractor to finish the job, promising to come back on Monday, 26th. Today is the 29th and until now, no one has come to do the work. My contact number is [protected], and my name is Mrs. Chitra Sourindhrin. Verified Support Dec 04, 2018 Asian Paints Customer Care's response Hello Sir, we are unable to view your contact details as it's showing protected. Request you to share the same again so that we can look into the matter. Dec 04, 2018 Updated by Wpalms I don't understand why you are unable to view my number since I have not placed any sort of security measures around it. Once again, my contact number is [protected]. If you are still unable to view it, kindly contact your Regional Sales personnel Mr. Shibin, he has my number. Verified Support Dec 06, 2018 Asian Paints Customer Care's response Hello Sir, we are still unable to view your contact details as it's showing protected. Request you to share your complaint with your contact details on our [protected]@asianpaints.com id. Our respective teams will look into this for you. Dec 06, 2018 Updated by Wpalms I have emailed my contact number to [protected]@asianpaints.com as requested by yourselves. Kindly get this sorted out quickly, it has gone on long enough. Verified Support Dec 06, 2018 Asian Paints Customer Care's response Thank you for sharing your number. We have escalated your complaint to the relevant team who will work towards addressing the same.
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