Asian Paints — water patches on wall

 
13 Reviews
 mathlesh bhushan
I mathlesh bhushan applied asian paints apex ultima out side and royal paints inside of my house. paints material was purchased from your local dealer m/s jasuja building material. painting work is still going on. but with rain showers or otherwise, patches of water comes on wall. when i tried to clean the patches with cloth, paints colour was faded out. i am surprised and shoked because i have already spent about Rs.125000/- on paints and labour charges and work is still going on. should i go to consumer court. mathlesh bhushan 423 vinoba basti sri ganganagar rajasthan pin 335001 ph [protected] mail mithlesh.bhushan@gmail.com

water patches on wall

Complaint Status


[Jun 24, 2015] Asian Paints customer support has been notified about the posted complaint.
Complaint comments  12 Comments     Updated: Share0Tweet0Share0

Comments

Dear Mathlesh, we regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly. Please bear with us.
thanks. two days have passed but with no result. my painter people are just to finish painting work and it will be difficult to
call them back. should i re-apply the paints on the rough walls. your local dealer m/s jasuja building materials has also visited my home. he has seen the water patches on painted wall and fading of colours when cleaning with wet cloth.
Dear Mathlesh,

Our TSO has visited your site. As discussed, it will require 10 days for the paint to dry up so that the actual shade can be seen. Please bear with us.
approximate one month has already passed when i applied the paints. however l will be waiting for you sirs.
Dear Mathlesh,
Our field team is in contact touch with you to help resolve your concern.
approximate 2.5 months have passed since my complaint but with no result.
should i understand that my complaint has been closed at their own without any effort for customer satisfaction.
what rating should i give to asian paints.
zero rating to asian paints
Dear Mathlesh, we are looking into the matter and we will revert. Kindly bear with us.
Dear Mathlesh, our TSO will be visiting the site again by 23rd September to inspect the sample wall which was painted post application of primer. Kindly bear with us.
TSO visited on 18th sep. and confirmed fainting colour on new painted wall and also whiteness coming on other
dark shade painted walls.
now what next.
after 18th sep. visit two and half months have passed . what is being done at Asian paints about the complaint.
Dear Mathlesh, our TSO will be visiting your site on 7th January to discuss about the rework to be done.

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    Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
    Asian Paints - water patches on wall