Asianet Customer Care
Asianet Satellite Communications Ltd
Customer satisfaction rating: 1%
Submit a Complaint
370
COMPLAINTS

Asianet Customer Care

Asianet Satellite Communications Ltd

Address
2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 471 252 7878

Additional info
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
Alleppey - 688 001
Ph: 0477 3297400/401

Aluva
Asianet Satellite Communications Ltd
Door No : Vii/178(27-29),
Second Floor,Kalathil Complex,
Palace Road,Aluva
Pin : 683101
Ph:3267419, 2628475

Angamaly
Asianet Satellite Communications Ltd
241(4), Thomas Building
Opp. St.Joseph High School
Aluva Road Angamaly - 683 572
Ph: 0484-3267411

Attingal
Asianet Satellite Communications Ltd
Ushus,Opp:Iti
N.H Road
Attingal 695 301

Badgara
Asianet Satellite Communications Ltd
19/291 A, Near Head Post Office
Edodi
Badagara - 673 101
Ph: 0496 - 3298400

Calicut
Asianet Satellite Communications Ltd
17/983-B4, Central Arcade
Mini By Pass Road, Puthiyara
Calicut -673 004
Ph:0495-3259207/208

Chalakkudy
Asianet Satellite Communications Ltd
House No.28/716 Ist Floor
K L D Building
Court Jn. R.S. Road
Chalakkudy - 608 307
Ph: 0480-3297402/403

Changanasserry
Asianet Satellite Communications Ltd
Kochuveettil Building
2Nd Floor, Near S.B. College
Changanasserry - 686 101
Ph: 0481 - 3299402/403

Chengannur
Asianet Satellite Communications Ltd
Sndp Commercial Complex,
1St Floor, M.C. Road
Chengannur 689 121
Ph: 0479 -3097404/405

Cochin
Asianet Satellite Communications Ltd
Asianet Dataline
Iiird Floor,Surabhi Buildings
Palarivattom Jn.
0484 -3294898
Cochin

Cochin
Asianet Satellite Communications Ltd
35/2963, Pallinada , Palarivattom
Cochin - 682 025
Ph:0484-3267420/3267421

Edavanakkad
Asianet Satellite Communications Ltd
George Buildings, 2Nd Floor
Aniyil Bazar
Edavanakkad - 682 502
Ph: 0484 - 3267412/413

Cheruvannoor
Asianet Satellite Communications Ltd
13/156 M, C C Complex
Cheruvannoor
Feroke - 673 631
Ph: 0495 - 3253405/406

Guruvayoor
Asianet Satellite Communications Ltd
1St Floor, Kinhi Baba Haji Memorial,
Hospital Road Junction, Main Road
Guruvayoor - 680 506
Ph: 3250402/404

Harippad
Asianet Satellite Communications Ltd
Ace One Tower
Kacheri Junction
Harippad - 690 514
Ph: 3097400/401

Irinjalakkuda
Asianet Satellite Communications Ltd
E.D.R Complex , Town Hall Road
Irinjalakkuda - 680 121
Ph: 0490-3097404/405

Kanhangad
Asianet Satellite Communications Ltd
Fathima Complex
Kovilpally Junction
Kanhangad - 671 315
Ph:0467 3258400

Kanjirappally
Asianet Satellite Communications Ltd
3Rd Floor, Opp Taluk Office
Eravikulangara Building
K.K. Road
Kanjirappally - 686 507
Ph: 0482 - 804020

Kannur
Asianet Satellite Communications Ltd
Kannan'S Complex
Chettipeedika
Kannur - 670 004
Ph:0497 3257400/401

Karunagappally
Asianet Satellite Communications Ltd
Kodiyil, S.V.Market Po
Kozhikode
Karunagapally - 690 518
Ph: 0476 - 3256346

Kariyavattom
Asianet Satellite Communications Ltd
Ezakadavil House, Nr..Health Centre
Pangappara Po, Kariyavattom
Trivandrum - 695 581

Kasargod
Asianet Satellite Communications Ltd
Kaban Arcade
Nayak'S Road
Kasargod - 671 121
Ph: 04994 309293

Kodungalloor
Asianet Satellite Communications Ltd
Chandapura West
Kodungaloor - 680 664
Ph: 0480 - 3097403/402

Kollam
Asianet Satellite Communications Ltd
M.C. 9/568, Kadappakkada
Kollam - 691 578
Ph:0474- 2741293/2741292

Kottarakkara
Asianet Satellite Communications Ltd
Aradhana, Xi/306, Kizhakkekara
Market Junction
Kottarakkara - 691506
Ph:0474-3099777

Kottayam
Asianet Satellite Communications Ltd
Iind Floor, Excel Tower
Star Junction
M.C. Road
Kottayam - 686 001
Ph: 0481 - 2583331/3299401/3299402

Kovalam
Asianet Satellite Communications Ltd
"Ushus"
Kovalam P O
Kovalam, Trivandrum - 695 527
Ph:0471- 2485151

Kayamkulam
Asianet Satellite Communications Ltd
Pattasseril Building Mukkada Jn.
Krishnapuram, Kayamkulam 690 533
Ph:0479-3956320

Malappuram
Asianet Satellite Communications Ltd
Fayida Tower, Manjeri Road
V P Hill
Malappuram - 676 505
Ph: 0483 - 2731681 / 3098400

Manjeri
Asianet Satellite Communications Ltd
24/498, 2Nd Floor, P T Complex
Industrial Estate Road
Manjeri - 676 121
Ph: 0493 - 762827

Mannar
Asianet Satellite Communications Ltd
Mp Viii/631, Nss Karayogam Building
Star Junction
Mannar P O
Mannar - 689 622
Ph:04793097406/407

Mannarkkad
Asianet Satellite Communications Ltd
B M Complex , 2Nd Floor
General Hospital Junction
Mannarkkad - 678 582
Ph:0492-321889

Thopumpady
Asianet Satellite Communications Ltd
Thoppumpady Post Office Building
Cross Road
Thopumpady
Mattancherry - 682 005

Mavelikkara
Asianet Satellite Communications Ltd
Nellitharayil Towers
Thattarambalam P O
Mavelikkara - 690 103
Ph: 308107

Moovattupuzha
Asianet Satellite Communications Ltd
Ground Floor, P R Building
Velloorkunnam, Market P O
Moovattupuzha - 686 673
Ph:0485-3097400/401

Neyyattinkara
Asianet Satellite Communications Ltd
Aralummod Junction
Neyyattinkara - 695 123
Ph: 3256334

Nilambur
Asianet Satellite Communications Ltd
House No.383 , Hr Complex
Janathappady
Nilambur 679 329
Ph: 04931 - 225070

North Parur
Asianet Satellite Communications Ltd
Vi - 440-01, Ii Floor, Prakash Estate
Main Road
North Parur - 683 513
Ph: 445523/446548

Ottapalam
Asianet Satellite Communications Ltd
3Rd Floor, Jrj Building Complex
Near Muncipal Bustand
Ottappalam - 679 101

Pala
Asianet Satellite Communications Ltd
Chittettu Buildings
Near St. Thomas H.S.
Main Road, Pala - 686 575
Ph:325516/325517

Palakkad
Asianet Satellite Communications Ltd
Lakshmi Gardens 15/185
Matha Kovil Street , Sulthan Pettah
Palakkad - 678 001
Ph: 0491-3097400/401

Pandalam
Asianet Satellite Communications Ltd
S.R.Towers, Ground Floor
Opp.Panchayath Office
Pandalam - 689 501
Ph:325405/320355

Pathanamthitta
Asianet Satellite Communications Ltd
Poovannunilkunnathil
Sam Building Opp: Sbi
Omallur Market Junction
Pathanamthitta - 689 647
Ph: 3097400/401

Pathanapuram
Asianet Satellite Communications Ltd
Bava Sahib Centre
Pathanapuram P O 689695
Ph:944 7700368

Pattambi
Asianet Satellite Communications Ltd
Sundarsana Building Complex
Mele Pattambi
Pattambi - 679 313
Ph: 0492 - 614750

Perinthalmanna
Asianet Satellite Communications Ltd
M.Y.Complex, By Pass Junction
Calicut Road
Perinthalmanna -
Ph:04933 325600/325601

Perumbavoor
Asianet Satellite Communications Ltd
6/264, Sastha Temple Road
Perumbavoor
Ernakulam - 683 542
Ph: 0484 3267418

South Paravoor
Asianet Satellite Communications Ltd
Sree Ganga, Pmc Xxii/4
South Paravoor - 691 301
Ph: 3097888

Thalasserry
Asianet Satellite Communications Ltd
Aneez Palace Road, Ii Floor
Door No.19/79 , A.V.K. Nair Road
Thalasserry - 690 101
Ph: 3097400/3097401

Thathamangalam
Asianet Satellite Communications Ltd
Naduvil Complex
1St Floor, Pallimukku Junction
Thathamangalam - 678 102
Ph 04923 227900

Thiruvalla
Asianet Satellite Communications Ltd
Xxx/202, M.C. Road
Ramanchira , Muthoor P O
Thiruvalla - 689 107
Ph: 2741199/2741236 3097405/404

Trivandrum
Asianet Satellite Communications Ltd
3Rd Floor
Karimpanal Arcade
Eastfort
Trivandrum
Ph: 0471 – 3925700

Trivandrum
Asianet Satellite Communications Ltd
T.C. 7/1989 , Pangode
Thirumala P O
Trivandrum - 695 006
Ph:0471 3077100

Trichur
Asianet Satellite Communications Ltd
3Rd Floor, Delma Complex
Shoranur Road
Thrissur - 680 001
Ph: 0487 - 3250400/3250401

Vaikkom
Asianet Satellite Communications Ltd
First Floor, Al Rasheed Building
Court Road
Vaikkom - 686 141
Ph: 04829 - 325400

Varkala
Asianet Satellite Communications Ltd
"Ushus Towers"
3Rd Floor, Mythanam Jn.
Varkala - 695 141
Ph: 2603331 / 3256345

View More Information...

Customer satisfaction rating
1%
Complaints
370
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Asianet Customer Care related pictures (24)

Asianet Complaints & Reviews

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Asianet — Worst experience with asianet karyavattom

 jibilkv on Apr 22, 2017
I had a connection with them and disconnected temporarily for 1 year.

1. I raised a request for reconnection on 3rd of April.. I have to call the CC and local office almost every day for service. Finally after multiple follow ups, they came to my house on 18th April and given a set top box(a used one) and charged me 275 as reconnection fee.
2. Next burden was they have given me set top box without a remote. They asked me to come to their office to collect the remote. And again pay for that.

3. Worst thing happened after this. After two days the box stopped working...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Cable issue ernakulam, kerala

 udith on Apr 18, 2017
This problem is getting into my nerves... I have been calling and complaining about this problem to asianet... This problem is about the set top box... I have been calling and telling this to asianet several times though they keep continuously keep telling that support will come tomorrow... This problem has started since 12th of april... If this keeps continuing some more days i will consider to change asianet......
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — Payment debited twice for annual service subscription AA91005962

 Nagaswami Sivasubramanian on Apr 9, 2017
My service consumer no :AA 91005962
Based on the reminder from Asianet Satellite Communication Ltd for the annual renewal for the service TV network for the period 2017-18, I attempted to renew the subscription on line in the company site. The offer mentioned in the communication was for 12 months subscription 2 month extra service will be provided. Hence, renewal was made thro online and payment was made thro my credit card for an amount of Rs 3480/.But confirmation from the company was not received immediately after the payment was made. Second attempt was made to renew and payment. The...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Setup box replacement due lightning surge

 vischris on Apr 3, 2017
Recently there was huge rain and lightning in my area and due to this factor my Digital set up box was completely ruined.Mind due I have got light arrest facility at my home and all my electrical equipment's are safe from lightning since this set up box has got coaxial cable connection an external surge came through that line and completely ruined the set up box.I had formally filed a complaint against it on the very same day and so far there has been no response.Now the complaint has gone up from 1 to 2 and still there is no response.All that needs to be done is replace set up box.
The office...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Asianet Broadband- Shifting House

 Madhusoodananr4 on Mar 30, 2017
Sub code: CN 62877
URGENT
Place Tripunithura, Ernakulam

I need to shift my asianet broadband service from my old house to new place( both in Tripunithura) as my old house is getting demolished. Two weeks ago, I went to Palarivattom office in person and requested the shifting, I got a slip for it and was told someone would come home to do the shifting. I waited but no one came. I then called customer care service several times. One of them asked me to email my shifting request to helpdesk only then they can help me. I sent the email and waited but alas nothing from Asianet....
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — Broadband Service Team Response

 Eldho Alex on Mar 23, 2017
Dear Team,

My name is Eldho Alex
I had purchased an Asianet Broadband Connection with the hopes that i can use high speed internet when i come back from office. Unfortunately Asianet Broadband Service is so hopeless that even when i give the Customer Care the information that i do not have internet, all they tell is "it is being taken of and wait for 24 hours !!"
As per their system, they have told me that my complaint was registered on the 16th March 2017 . Till date it has not been fixed. It has been 7 days now !!! maybe they don't know what 24hrs signifies ???
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — Asianet set top box signal issue

 Surendran 12 on Mar 18, 2017
The service provide by the asianet cable are very poor we are very disappointed with your connection you are a global channel but your service is very bad. i paid the whole year amount in advance always show signal not found ... most of the time the connection is not available so much delay to fix the issue... in the evening from 7:30 pm to go beyond 9:00pm the connection is not available this is the peak time for people to watch tv but there is no connection......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Unethical behaviour, harassment of senior citizen, misselling, bandwidth throttling, not fixing issue, poor connectivity

 thazhakara on Mar 14, 2017
Date - 14/mar/2017
Complaint number - mk44277 (Latest one) (Issues have been going on for over a year)
Connection - broadband connection
Package - asianet 20 - 20/10 mbps | 20gb
Asianet - cost - rs. 1599.00 (Per month - yes! More than their published packages)

Issue - broadband connection is irregular, constantly going off, poor connectivity, staff not fixing issue (Even when they are aware of the issue), constantly blaming local equipment, insisting we buy and use their equipment.

Asia-net customer care are always blaming local equipment...
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — Cable tv not workingand not attenour palakkad dinour palakkad asianet offic

 Manilakshmy on Mar 11, 2017
My customer ID is JA92001910. Cable is not working since 8 am of 11/03/2016. I have lodged a complaint to your customer care. Today is elction result day and am not able to view the TV channels. It is regret to note that Customer care personnel of your Palakkad cable TV office is not attending any call .I am dialing the your oice nos 2547348 and 2547347 since 8.20 onwards but no one is attending. If this trend is continuing from your palakkad office staff, I am forced to withdraw your connection withdraw your connection with immediate effect. Awaiting an early response from your end...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Chandanamazha serial

 Jraphel on Mar 9, 2017
Hi, I am regularly watching Asianet serials along with my family, one of this is chandhamaza serial.very sad to see that in almost all episodes which I saw recently the child(as amrita child)is crying continuously, with child crying you are shooting .It's very cruel .I felt really sad and disappointed that Asianet being such a big channel is allowing such wrong thing s with a child.Is it allowed to such things.The child cannot defend herself by talking thats why she is crying, please do something, it's a request....
Complaint comments  Read comments [1]Complaint category Other

Asianet — Comedy Stars Season 2 episode broadcasted on 24th feb 2017

 mariam johnson on Feb 25, 2017
In today's comedy stars season 2 episode ie of 24th feb 2017, the team performed a comedy on rape. Rape is a very sensitive issue and it was mocked on in a very disgusting way saying the parents supported the rape and what all nonsense. The team most certainly didnt use its brain while forming such a dumb skit and worst was all the audience laughing at this along with the judges!! i expected atleast a bit more sensibility from the judges Jagdish, Rimi & Shweta. Its very disappointing to see this #### as a viewer and I would really like if the authorities take strict action against it. Atleast...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Asianet — Wasting time in codeshwaran by suresh gobi

 Lakshmi Lal on Jan 31, 2017
This is just to inform that the host of codeshwaran in asianet is simply wasting time and not completing the show in proper way.He just waste to much time in rubbish talks and take lot of time to say correct option after each question.People loose patience waiting for the right ans and takes lot of time to ask questions.Kindly consider our complaint and endure it is undone.Thank you....
Complaint comments  Read comments Complaint category TVs

Asianet — Rudest behaviour

 fedupwithasianet on Jan 21, 2017
I went to the Asianet Satellite Communications Ltd, Ushas Tower, 3rd Floor, Maidanam Junction, Varkala on 21st January to enquire about some options to upgrade to a faster broadband connection. As I need a higher connection for just a month, I wanted to know if that was possible.There were two personals sitting in the office who are supposed to attend to consumers, I suppose. The guy among them was so rude and his attitude was so insulting. He did not even pause to listen to what we wanted to know and handed over a notice, which by the way I can download from the internet service provided by Asianet...
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — High Ping Constantly at certain hours of the day.

 m3ll0_ on Jan 3, 2017
I have made a similar post regarding Asianet broadband ramping up pings on certain hours of the day, it has been a month and they still haven't resolved it and customer support is a acting like an actual potato when it comes to resolving issues.

Earlier I made a post on the same website and luckily they replied, but haven't changed or either thought of fixing, what makes it frustrating is that, on certain times of the day, it gives an amazing ping of 34 to 54ms on Indian and SEA servers, on the other hand, for the past couple of days the ping has been unbearable as it never drops...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet — Net connection

 Vishwanath Pillai on Jan 1, 2017
During november and december last year.. All users in triavndrum (Kerala) have been experiencing poor pings.. Upto 300 ms.. As i am an online gamer.. I am not able to play...in speedtest, i used to get 9ms.. Now it is 300ms.. When i contact customer care.. They advice me to contact helpdesk@asianetbroadband.in and they offer no response.. Me and my friends are also experincing same problems.. And we already complained.. The issue was solved during the end of december... But now its back.. Pls solve else refund.

Tv:55391
Problem: high ping... (300 ms? Seriously?)
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — High ping, low speed, unstable connection and unresponsive customer care.

 Abhi Nash on Dec 14, 2016
I made a post a couple of days before saying that the connection that asianet has given me (Customer id: tv118940) has been completely unstable, with throttling, high ping at certain fixed times, dns changes, low speed and much more. I previously made a very extensive post about the issues that i am facing, upon contacting the customer service they even fail to recognize some of the terms i used which should be very well familiar to them.

They also changed the plan specifications and charges, nothing has been done to improve the integrity of the connection. I would like to either...
Complaint comments  Read comments [3]Complaint category Broadband

Asianet — HIGH PING / poor service

 Vishwanath Pillai on Dec 6, 2016
CUSTOMER ID:TV55391
SERVICE: BROADBAND
ISSUE: HIGH PING AND LOSS ON SERVERS OUTSIDE KERALA, IN TRIVANDRUM.

I've been contacting Asianet's customer service for the 3 to 4 weeks regarding the fact that there's constant throttling in the city of Trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 3 weeks, and Asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of Trivandrum because a couple of friends...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — High ping on all indian and asian servers

 Abhi Nash on Dec 3, 2016
Customer id:tv118940
Service: broadband
Issue: high ping and loss on servers outside kerala, in trivandrum.

I've been contacting asianet's customer service for the past one week regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 2 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends...
Complaint comments  Read comments [5]Complaint category Broadband

Asianet — Message showing channel unauthorized

 sagardreams on Nov 28, 2016
It's very sad to tell about your poor service. I have given complaint many times about the cable problem in my area in phone and also in your office. But not a single person came to enquire or rectify the problem. Now it's showing this msg.Now the only way is to take another cable operator's connection /you have to take suitable measure against this problem....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — No channel for last 1 week

 seethahi on Nov 22, 2016
Hi,
I am sending complaint from karicode kollam, we are not getting asianet, asianet plus and asianet movies last 1 week. And when we complained about this to our cable operator they are saying its not their fault its asianet channel who have increased cable charge 100-200 per connection. Is there any genuiness in this case. Kindly revert on this.

Regards,
Seetha Lakshmi...
Complaint comments  Read comments Complaint category Other

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