Asianet Customer Care
Asianet Satellite Communications Ltd
Customer satisfaction rating: 1%
Submit a Complaint
357
COMPLAINTS

Asianet Customer Care

Asianet Satellite Communications Ltd

Address
2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 471 252 7878

Additional info
Adoor
Asianet Satellite Communications Ltd
Koipurathu Buildings,
Holy Angels School Road
Adoor - 691523
Ph: 04734 324777

Alleppey
Asianet Satellite Communications Ltd
Rukmini Complex, Mullackal
Alleppey - 688 001
Ph: 0477 3297400/401

Aluva
Asianet Satellite Communications Ltd
Door No : Vii/178(27-29),
Second Floor,Kalathil Complex,
Palace Road,Aluva
Pin : 683101
Ph:3267419, 2628475

Angamaly
Asianet Satellite Communications Ltd
241(4), Thomas Building
Opp. St.Joseph High School
Aluva Road Angamaly - 683 572
Ph: 0484-3267411

Attingal
Asianet Satellite Communications Ltd
Ushus,Opp:Iti
N.H Road
Attingal 695 301

Badgara
Asianet Satellite Communications Ltd
19/291 A, Near Head Post Office
Edodi
Badagara - 673 101
Ph: 0496 - 3298400

Calicut
Asianet Satellite Communications Ltd
17/983-B4, Central Arcade
Mini By Pass Road, Puthiyara
Calicut -673 004
Ph:0495-3259207/208

Chalakkudy
Asianet Satellite Communications Ltd
House No.28/716 Ist Floor
K L D Building
Court Jn. R.S. Road
Chalakkudy - 608 307
Ph: 0480-3297402/403

Changanasserry
Asianet Satellite Communications Ltd
Kochuveettil Building
2Nd Floor, Near S.B. College
Changanasserry - 686 101
Ph: 0481 - 3299402/403

Chengannur
Asianet Satellite Communications Ltd
Sndp Commercial Complex,
1St Floor, M.C. Road
Chengannur 689 121
Ph: 0479 -3097404/405

Cochin
Asianet Satellite Communications Ltd
Asianet Dataline
Iiird Floor,Surabhi Buildings
Palarivattom Jn.
0484 -3294898
Cochin

Cochin
Asianet Satellite Communications Ltd
35/2963, Pallinada , Palarivattom
Cochin - 682 025
Ph:0484-3267420/3267421

Edavanakkad
Asianet Satellite Communications Ltd
George Buildings, 2Nd Floor
Aniyil Bazar
Edavanakkad - 682 502
Ph: 0484 - 3267412/413

Cheruvannoor
Asianet Satellite Communications Ltd
13/156 M, C C Complex
Cheruvannoor
Feroke - 673 631
Ph: 0495 - 3253405/406

Guruvayoor
Asianet Satellite Communications Ltd
1St Floor, Kinhi Baba Haji Memorial,
Hospital Road Junction, Main Road
Guruvayoor - 680 506
Ph: 3250402/404

Harippad
Asianet Satellite Communications Ltd
Ace One Tower
Kacheri Junction
Harippad - 690 514
Ph: 3097400/401

Irinjalakkuda
Asianet Satellite Communications Ltd
E.D.R Complex , Town Hall Road
Irinjalakkuda - 680 121
Ph: 0490-3097404/405

Kanhangad
Asianet Satellite Communications Ltd
Fathima Complex
Kovilpally Junction
Kanhangad - 671 315
Ph:0467 3258400

Kanjirappally
Asianet Satellite Communications Ltd
3Rd Floor, Opp Taluk Office
Eravikulangara Building
K.K. Road
Kanjirappally - 686 507
Ph: 0482 - 804020

Kannur
Asianet Satellite Communications Ltd
Kannan'S Complex
Chettipeedika
Kannur - 670 004
Ph:0497 3257400/401

Karunagappally
Asianet Satellite Communications Ltd
Kodiyil, S.V.Market Po
Kozhikode
Karunagapally - 690 518
Ph: 0476 - 3256346

Kariyavattom
Asianet Satellite Communications Ltd
Ezakadavil House, Nr..Health Centre
Pangappara Po, Kariyavattom
Trivandrum - 695 581

Kasargod
Asianet Satellite Communications Ltd
Kaban Arcade
Nayak'S Road
Kasargod - 671 121
Ph: 04994 309293

Kodungalloor
Asianet Satellite Communications Ltd
Chandapura West
Kodungaloor - 680 664
Ph: 0480 - 3097403/402

Kollam
Asianet Satellite Communications Ltd
M.C. 9/568, Kadappakkada
Kollam - 691 578
Ph:0474- 2741293/2741292

Kottarakkara
Asianet Satellite Communications Ltd
Aradhana, Xi/306, Kizhakkekara
Market Junction
Kottarakkara - 691506
Ph:0474-3099777

Kottayam
Asianet Satellite Communications Ltd
Iind Floor, Excel Tower
Star Junction
M.C. Road
Kottayam - 686 001
Ph: 0481 - 2583331/3299401/3299402

Kovalam
Asianet Satellite Communications Ltd
"Ushus"
Kovalam P O
Kovalam, Trivandrum - 695 527
Ph:0471- 2485151

Kayamkulam
Asianet Satellite Communications Ltd
Pattasseril Building Mukkada Jn.
Krishnapuram, Kayamkulam 690 533
Ph:0479-3956320

Malappuram
Asianet Satellite Communications Ltd
Fayida Tower, Manjeri Road
V P Hill
Malappuram - 676 505
Ph: 0483 - 2731681 / 3098400

Manjeri
Asianet Satellite Communications Ltd
24/498, 2Nd Floor, P T Complex
Industrial Estate Road
Manjeri - 676 121
Ph: 0493 - 762827

Mannar
Asianet Satellite Communications Ltd
Mp Viii/631, Nss Karayogam Building
Star Junction
Mannar P O
Mannar - 689 622
Ph:04793097406/407

Mannarkkad
Asianet Satellite Communications Ltd
B M Complex , 2Nd Floor
General Hospital Junction
Mannarkkad - 678 582
Ph:0492-321889

Thopumpady
Asianet Satellite Communications Ltd
Thoppumpady Post Office Building
Cross Road
Thopumpady
Mattancherry - 682 005

Mavelikkara
Asianet Satellite Communications Ltd
Nellitharayil Towers
Thattarambalam P O
Mavelikkara - 690 103
Ph: 308107

Moovattupuzha
Asianet Satellite Communications Ltd
Ground Floor, P R Building
Velloorkunnam, Market P O
Moovattupuzha - 686 673
Ph:0485-3097400/401

Neyyattinkara
Asianet Satellite Communications Ltd
Aralummod Junction
Neyyattinkara - 695 123
Ph: 3256334

Nilambur
Asianet Satellite Communications Ltd
House No.383 , Hr Complex
Janathappady
Nilambur 679 329
Ph: 04931 - 225070

North Parur
Asianet Satellite Communications Ltd
Vi - 440-01, Ii Floor, Prakash Estate
Main Road
North Parur - 683 513
Ph: 445523/446548

Ottapalam
Asianet Satellite Communications Ltd
3Rd Floor, Jrj Building Complex
Near Muncipal Bustand
Ottappalam - 679 101

Pala
Asianet Satellite Communications Ltd
Chittettu Buildings
Near St. Thomas H.S.
Main Road, Pala - 686 575
Ph:325516/325517

Palakkad
Asianet Satellite Communications Ltd
Lakshmi Gardens 15/185
Matha Kovil Street , Sulthan Pettah
Palakkad - 678 001
Ph: 0491-3097400/401

Pandalam
Asianet Satellite Communications Ltd
S.R.Towers, Ground Floor
Opp.Panchayath Office
Pandalam - 689 501
Ph:325405/320355

Pathanamthitta
Asianet Satellite Communications Ltd
Poovannunilkunnathil
Sam Building Opp: Sbi
Omallur Market Junction
Pathanamthitta - 689 647
Ph: 3097400/401

Pathanapuram
Asianet Satellite Communications Ltd
Bava Sahib Centre
Pathanapuram P O 689695
Ph:944 7700368

Pattambi
Asianet Satellite Communications Ltd
Sundarsana Building Complex
Mele Pattambi
Pattambi - 679 313
Ph: 0492 - 614750

Perinthalmanna
Asianet Satellite Communications Ltd
M.Y.Complex, By Pass Junction
Calicut Road
Perinthalmanna -
Ph:04933 325600/325601

Perumbavoor
Asianet Satellite Communications Ltd
6/264, Sastha Temple Road
Perumbavoor
Ernakulam - 683 542
Ph: 0484 3267418

South Paravoor
Asianet Satellite Communications Ltd
Sree Ganga, Pmc Xxii/4
South Paravoor - 691 301
Ph: 3097888

Thalasserry
Asianet Satellite Communications Ltd
Aneez Palace Road, Ii Floor
Door No.19/79 , A.V.K. Nair Road
Thalasserry - 690 101
Ph: 3097400/3097401

Thathamangalam
Asianet Satellite Communications Ltd
Naduvil Complex
1St Floor, Pallimukku Junction
Thathamangalam - 678 102
Ph 04923 227900

Thiruvalla
Asianet Satellite Communications Ltd
Xxx/202, M.C. Road
Ramanchira , Muthoor P O
Thiruvalla - 689 107
Ph: 2741199/2741236 3097405/404

Trivandrum
Asianet Satellite Communications Ltd
3Rd Floor
Karimpanal Arcade
Eastfort
Trivandrum
Ph: 0471 – 3925700

Trivandrum
Asianet Satellite Communications Ltd
T.C. 7/1989 , Pangode
Thirumala P O
Trivandrum - 695 006
Ph:0471 3077100

Trichur
Asianet Satellite Communications Ltd
3Rd Floor, Delma Complex
Shoranur Road
Thrissur - 680 001
Ph: 0487 - 3250400/3250401

Vaikkom
Asianet Satellite Communications Ltd
First Floor, Al Rasheed Building
Court Road
Vaikkom - 686 141
Ph: 04829 - 325400

Varkala
Asianet Satellite Communications Ltd
"Ushus Towers"
3Rd Floor, Mythanam Jn.
Varkala - 695 141
Ph: 2603331 / 3256345

View More Information...

Customer satisfaction rating
1%
Complaints
357
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Asianet related photos (24)

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Asianet Customer Care related pictures (24)

Asianet Complaints & Reviews

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Asianet — Rudest behaviour

 fedupwithasianet on Jan 21, 2017
I went to the Asianet Satellite Communications Ltd, Ushas Tower, 3rd Floor, Maidanam Junction, Varkala on 21st January to enquire about some options to upgrade to a faster broadband connection. As I need a higher connection for just a month, I wanted to know if that was possible.There were two personals sitting in the office who are supposed to attend to consumers, I suppose. The guy among them was so rude and his attitude was so insulting. He did not even pause to listen to what we wanted to know and handed over a notice, which by the way I can download from the internet service provided by Asianet...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet — High Ping Constantly at certain hours of the day.

 m3ll0_ on Jan 3, 2017
I have made a similar post regarding Asianet broadband ramping up pings on certain hours of the day, it has been a month and they still haven't resolved it and customer support is a acting like an actual potato when it comes to resolving issues.

Earlier I made a post on the same website and luckily they replied, but haven't changed or either thought of fixing, what makes it frustrating is that, on certain times of the day, it gives an amazing ping of 34 to 54ms on Indian and SEA servers, on the other hand, for the past couple of days the ping has been unbearable as it never drops...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet — Net connection

 Vishwanath Pillai on Jan 1, 2017
During november and december last year.. All users in triavndrum (Kerala) have been experiencing poor pings.. Upto 300 ms.. As i am an online gamer.. I am not able to play...in speedtest, i used to get 9ms.. Now it is 300ms.. When i contact customer care.. They advice me to contact helpdesk@asianetbroadband.in and they offer no response.. Me and my friends are also experincing same problems.. And we already complained.. The issue was solved during the end of december... But now its back.. Pls solve else refund.

Tv:55391
Problem: high ping... (300 ms? Seriously?)
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — High ping, low speed, unstable connection and unresponsive customer care.

 Abhi Nash on Dec 14, 2016
I made a post a couple of days before saying that the connection that asianet has given me (Customer id: tv118940) has been completely unstable, with throttling, high ping at certain fixed times, dns changes, low speed and much more. I previously made a very extensive post about the issues that i am facing, upon contacting the customer service they even fail to recognize some of the terms i used which should be very well familiar to them.

They also changed the plan specifications and charges, nothing has been done to improve the integrity of the connection. I would like to either...
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — HIGH PING / poor service

 Vishwanath Pillai on Dec 6, 2016
CUSTOMER ID:TV55391
SERVICE: BROADBAND
ISSUE: HIGH PING AND LOSS ON SERVERS OUTSIDE KERALA, IN TRIVANDRUM.

I've been contacting Asianet's customer service for the 3 to 4 weeks regarding the fact that there's constant throttling in the city of Trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 3 weeks, and Asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of Trivandrum because a couple of friends...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — High ping on all indian and asian servers

 Abhi Nash on Dec 3, 2016
Customer id:tv118940
Service: broadband
Issue: high ping and loss on servers outside kerala, in trivandrum.

I've been contacting asianet's customer service for the past one week regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 2 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends...
Complaint comments  Read comments [5]Complaint category Broadband

Asianet — Message showing channel unauthorized

 sagardreams on Nov 28, 2016
It's very sad to tell about your poor service. I have given complaint many times about the cable problem in my area in phone and also in your office. But not a single person came to enquire or rectify the problem. Now it's showing this msg.Now the only way is to take another cable operator's connection /you have to take suitable measure against this problem....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — No channel for last 1 week

 seethahi on Nov 22, 2016
Hi,
I am sending complaint from karicode kollam, we are not getting asianet, asianet plus and asianet movies last 1 week. And when we complained about this to our cable operator they are saying its not their fault its asianet channel who have increased cable charge 100-200 per connection. Is there any genuiness in this case. Kindly revert on this.

Regards,
Seetha Lakshmi...
Complaint comments  Read comments Complaint category Other

Asianet — Asianet broadband

 AswinAswzz on Nov 21, 2016
Dear asianet,
I have taken asianet broadband connection on 19/11/16.my customer id is ca26006.they said that it has speed of 10mbps.and after connection i used it for downloading files.it has a speed of 400k/s .so i contacted to customer care .they said a small variation .it will done in 24hours.so iam writing in monday .the speed is not increased.so contacted to asianet they said that it only for browsing and watching vedios not for downloading.so i request to check on site.they neglect...
Complaint comments  Read comments [1]Complaint category Internet Services

Asianet — Don't make audiences feel like u.

 Viswas Viswanathan on Nov 18, 2016
Dear Sir,

Will u please stop fooling audience through the stupid serials, all the serial story are same only name and title are different. plz do new programs instead of the it . There is a serial chandanamazha what's wrong with the writer and director i dont know plz take them to mental hospital .We have many artist in comedy plz put them as judge instead of rimi tomy, she is not eligible to sit in that position....
Complaint comments  Read comments Complaint category TVs

Asianet — Serials

 Appuvinte on Nov 7, 2016
Asianet, which has a reputation for providing wholesome entertainment, is fast losing that tag, because of the silly, inane, stupid, illogical, ridiculous and absurd turns many of the serials are taking. For e.g.
1. Pranayam: The serial had a fairly good story line to start with. But these days just to keep the serial going ( perhaps for want of anything better), the rivalry between Sharan and Prakash is going to ridiculous lengths. Initially they were shown as rival business tycoons, indulging in all sorts of absurd things to upstage each other. Then one fine day Sharan becomes Prakash's...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Asianet — House shifting

 guttaswamy.p on Nov 1, 2016
We already used modem and we are shifted a new house so need a new connection in new house in pujapura near chandha and zipcode (117935) phone number 9605568502 we need as possible fast connection connection used near pappanamcode need near pujapura chandha house name (anandh bhavan) near langa road house number pj 9336 please need fast connection 2mbps speed connection...
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — Non reception/poor reception of signal

 kithudileep on Oct 28, 2016
Sir/madam
For the last two weeks we are unable to watch the tv due to the poor /non reception of cable tv signal.The connection we were purchased from asianet digital through our local cable operator sai's cable vision, karali junction, sasthamcottah, kollam-690521( sub division of Venad Cable).we were constantly complaining about the problem but they are not responding positievly or answering the phone till date.please consider the matter most urgently and provide a solution, otherwise we are forced to complaint the matter with consumer court and TRAI....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Chindavishtayaya seetha serial

 Rajasekharannair67 on Oct 23, 2016
Me and my family is a regular viewer of the new serial broadcasting in asianet 'chindavishtayaya seetha'. It is very sad to report that it is such a non sense stating in a serial in such a reputed channel. That father character named'chempakaseeril narayanan' as seetha's father is speaking just stupids against her own daughters. Kerala's culture is been spoiled by showing such rubbish in reputed channel. Pls take neccessary steps against this....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications Ltd — Very Low Speed provided on High speed Internet connection

 adarshvava on Oct 21, 2016
I am customer of Asianet broadband service (Cust id - TV58397). My connection speed is 10mbps and I am paying a bill of Rs. 1600 per month. From past 6 months I am getting a very low speed of less than .5mbps during night time and through out the day on holidays and weekends. I made complaints to customer care atleast 100 times and also contacted higher authorities so many times, but I dont receive any resolution for this issue. I am very much desperate with the service provided and Asianet is not giving any value for customers money. I want my bill amount back, which I paid last 6 months. Please...
Complaint comments  Read comments [2]Complaint category Broadband

Asianet — Subscription no:tv108528

 pradeepknair on Oct 8, 2016
I had taken one year internet subscription (code tv108528) on 19/04/2016 and valid up to 30/04/2017, but the service disconnected on 07/10/2016. why this was happened? my contact number while taking the connection on 2015 was 9605142963 and that was not in service. my present available contact number is 8086783837. this connection i was taken because of your good customer service and expected a quick action to get the connection back immediately. this might have happened due to the wrong entry from your side or so. i am really annoyed by the irresponsibility of asianet. kindly take immediate action...
Complaint comments  Read comments [1]Complaint category Internet Services

Asianet — Change data plan

 Sunil Kumar Ko on Oct 6, 2016
Sir,
I Sunil Kumar, (sub code : TV117464, mob no : 8281089098) Asianet broadband user.I several time tried in your customer care no 8086011111, but it replied that busy / reps call u back ...like responses...

sir, i am using 510 plan ... past four month you change that plan and charged more with out taking our suggestions ... when ever you msg me and call that time i call customer care several time for change my plan on 400... replay was same as above . your rep called me for pending bills, that time i also remind the same, they told me to call c-care no ..
it is not...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — Broadband and Digital TV

 KG Nair on Oct 1, 2016
Sir,

i had applied for Asianet Digital TV connection (INDI no 182904) on 26 Sep 16 and shifting of the existing Broadband connection (CN 74966) to new residential address on the same day. the service engineers from the company came on 28th after repeated calls and facilitated the cabling work of both connections. however post cabling they were reluctant to provide Set top box for Tv connection stating absurd reasons and the router which was connected was malfunctioning owing to some error. the router error was later confirmed as error in the cabling and still continues to exist....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Not internet connection most of the time

 Althaf A on Sep 28, 2016
We have taken broadband connection from asianet that also a unlimited connection our asianet register no is kt29423. We are paying high amount of bill, but there is no connection. Customer service is not bothered about this. They are not giving any proper response. Its been long, but time to time bill will come. But we are not getting proper connection and promised speed. Please look into this and rectify the error...
Complaint comments  Read comments [1]Complaint category Internet Services

Asianet Broadband — Network speed-

 Vnair35 on Sep 23, 2016
I have a connection of asianet having sub code: cn105617. I took a plan of 1mbps - unlimited. But it has been more than 15 days, the speed is damn slow.. The speed test shows 110kbps. Repeated complaints has yielded no effect. Customer care says that the problem will be resolved soon but its been more than 15 days, still no action on the broadband speed. The connection is in the name of jishnu raj - ph: 9048462317:

Please take necessary steps to resolve the issue as soon as possible. The net is so slow that it took a long time to even load this page....
Complaint comments  Read comments [1]Complaint category Broadband

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