[Resolved] Asianet — Broadband service team response | |||||
Dear Team, My name is Eldho Alex I had purchased an Asianet Broadband Connection with the hopes that i can use high speed internet when i come back from office. Unfortunately Asianet Broadband Service is so hopeless that even when i give the Customer Care the information that i do not have internet, all they tell is "it is being taken of and wait for 24 hours !!" As per their system, they have told me that my complaint was registered on the 16th March 2017 . Till date it has not been fixed. It has been 7 days now !!! maybe they don't know what 24hrs signifies ??? It was mentioned that they would sent a Technician to my house, that too only during THEIR WORKING HOURS, for that i have to take leave . I have taken 2 days off from my work for this to get resolved and till date no one has even called me back !! The Most Idiotic Thing that the customer care executive could tell me in response after calling for 6 times was, "Sir, if you have such a big complaint, please send a mail to their help desk email id !!! What Response should be given to this female ?? She could not even understand when i replied "Look Lady, to send a bloody mail, i NEED INTERNET !!!" The Service Team Office is Quite near to my Residence, on visiting them, THEIR RESPONSE was even more Wonderful !! "Sir, you cannot just come here and tell to fix your connection, you have to register a complaint on the Customer Care Number " This i have been doing for the Last 6 days !! The Asianet Team has swift response team only to collect the money from me as monthly bills !! Will Asianet reduce according to the number of days where connectivity is an Issue ?? I require the help of the Customer Complaints Forum to help me get Justice for my Asianet Problem. The Connection details are (CN81562) and it is registered in my name "Eldho Alex" Thanks and Regard's, Eldho Alex Was this information helpful? | |||||
May 22, 2017 Complaint marked as Resolved Asianet Satellite Communications customer support has been notified about the posted complaint. Verified Support Mar 26, 2017 Asianet Satellite Communications Customer Care's response Dear sir, We tried to contact on your numbers, but failed to get through Please share a suitable time to address your concern . Thanks & Regards Asianet Broadband Team | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
866
Pending
0
Resolved
213
+91 80 8606 0665 [Corporate Customer Care]
2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
I dont want to talk to your Service Team as i find them too incompetent. That is the sole reason for me to take up this matter. Over phone your representatives give false claim and bogus promises.
I am not reachable on my numbers ?? What rubbish !! When the modem Service Package was due for renewal, your team got me on phone and instantly charged me. Dont give excuses for jobs not done.
My email address is "[protected]@gmail.com"
Cell Phone number is "[protected]". These are the only points of contact you require . Please delete all other numbers and mail address effective immediately. I have sent 6 mails regarding this to your email address. Will send you printouts of the same if you require it.
Thanks and Regard's,
Eldho Alex
As per our conversation on 27th march 2017, Your Service issue has been resolved and Billing waiver request has been forwarded to concerned section for the necessary action at the earliest.
Thanks & Regards
Asianet Broadband Team