Asianet — Cheating customer service

Address:

Thiruvananthapuram, Kerala, 695104

Because of broken cable issue (More than 15 years old) and for hd stb protection i have connected one adapter for easy disconnection while lightening. Reported damaged cable issue to attingal office also. But they came (After 7 days after 15 follow up calls) and removed the adapter and again fixed the same old cable with their adapter (Thread type - we can't remove it while lightening) i have requested several times for changing the damaged cable and they denied to do so by telling the reason they are getting signal. But still the stb is not providing proper clarity and some channels showing the message that poor signal. I don't know why they behaved like that. This complaint iam raising for a proof that asianet need to give me replacement without any cost if stb got some issues due to lightening. As they intentionally put the thread type connector for damaging the stb and to unsecure my family by not changing the very old damaged cable.

Subscriber code: ab92001572

Attingal asianet office

Regards,
Anoop mithran
+91-[protected]