[Resolved]  Asianet — High ping, low speed, unstable connection and unresponsive customer care.

Address:Thiruvananthapuram, Kerala, 695032

I made a post a couple of days before saying that the connection that asianet has given me (Customer id: tv118940) has been completely unstable, with throttling, high ping at certain fixed times, dns changes, low speed and much more. I previously made a very extensive post about the issues that i am facing, upon contacting the customer service they even fail to recognize some of the terms i used which should be very well familiar to them.

They also changed the plan specifications and charges, nothing has been done to improve the integrity of the connection. I would like to either switch to a new connection from an another service provider or fix this issue.

Contact number: [protected]
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May 18, 2017
Complaint marked as Resolved 
Asianet Satellite Communications customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2016
Asianet Satellite Communications Customer Care's response
Dear Sir,

Sorry for the inconvenience caused, We tried to contact on phone([protected]), but failed to get through, please share your available time to address your concern .

Thanks & Regards
Asianet Broadband Team
Verified Support
Dec 15, 2016
Asianet Satellite Communications Customer Care's response
Dear Sir,

As per our conversation on 15th Dec 2016, Your speed issue has been forwarded to concerned section for the necessary action at the earliest .Ticket number TV92149071.

Thanks & Regards
Asianet Broadband Team
Feb 23, 2017
Shriharsha Badiger's response
[protected]
Complaint comments 

Comments

Inspite of repeated complaints at the cable operator .. problem is not yet sorted out. If you do not address the issue immediately I will have to go for legal action against you people.

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