[Resolved]  Asianet — Rudest behaviour

Address:

Thiruvananthapuram, Kerala, 695141

I went to the Asianet Satellite Communications Ltd, Ushas Tower, 3rd Floor, Maidanam Junction, Varkala on 21st January to enquire about some options to upgrade to a faster broadband connection. As I need a higher connection for just a month, I wanted to know if that was possible.There were two personals sitting in the office who are supposed to attend to consumers, I suppose. The guy among them was so rude and his attitude was so insulting. He did not even pause to listen to what we wanted to know and handed over a notice, which by the way I can download from the internet service provided by Asianet itself. I went there personally to know about the possible connections and he was not at all ready to even explain. He was like, this is what we have. If you want, then pay 3000 and get out..he even asked, CAN YOU PAY 3000???!!
As a customer of Asianet cable TV for about 20 YEARS and internet customer for more than 3 YEARS, THIS IS UNACCEPTABLE.
When my sister asked, do you even know what customer service is..HE REPLIED THERE IS NO CUSTOMER SERVICE..THIS IS THE MAXIMUM YOU CAN GET FROM HERE. I would like to request Asianet to have at least minimally educated people to sit in their office as they are the ones who are representing Asianet to the customers. You really have to understand we DO PAY MONEY EVERYMONTH AND YOU HAVE SOME RESPONSIBILITY OF BEING AT SERVICE TO CUSTOMERS.