Asianet Satellite Communications — asianet digital choice of channels

Address:

Ernakulam, Kerala

I have had asianet digital cable connection since 2012. Initially i was residing in thevera and now i have shifted to vaduthala. My present subscriber number is ga91070905. When i subscribed for asianet hd i was offered a package which had mixture of channels in various languages. When offer for having your own choice of channels was given i went to the asianet office to choose my channels. I was offered various packages which had mixture of channels in various languages but there was no package having only english and hindi channels (I am a non-malayalee settled in ernakulam and do not know malayalam). Even after speaking to various staff i was told that i will have to choose the packages offered by asianet and could not get what i wanted. So i had to pick up a package containing more channels of my choice with other channels of other languages.
Now my subscription has expired and i want to renew with channels of my choice. There is no option online and the asianet office is not at all helpful.
Apart from the above customer care services of asianet are not at all customer friendly. Whenever i have problems and i try calling customer care numbers most of the times the line is busy or do not respond at all. Even when it is picked up and my complaint is heard there is no action taken forcing me to contact higher authorities