[Resolved]  Asianet Satellite Communications — slow net speed issue

Address:Thiruvananthapuram, Kerala, 695301

I Subscribed to Asianet on 27/06/2018 during subscribing where executive informed me for 1200rs (excluding taxes) I will get 50mbps for 400GB of download and 4mbps from then. They have installed modem on 29/06/2018 at 9pm. On 30/08/2018 I called him back informing that we are not experiencing the speed they have promised. He asked us to wait for 2 days. after 4 days I have logged a complaint on 4/07/2018 in their helpdesk as per his suggestion. Since then I regularly following up with them daily it was been 5 days I have not any solutions except assurances. Yesterday one their engineer visited me in my office hours and asked me to come home in 5 min.I requested him to wait for 20min so that I can reach to home, as he is not ready to wait, I called their helpdesk and requested them to ask their engineer to wait or arrange another engineer for visit that helpdesk associate hard to me stating that "We have many issue neither he can wait nor we can arrange another engineer".
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Oct 14, 2018
Complaint marked as Resolved 
Asianet Satellite Communications customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2018
Asianet Satellite Communications Customer Care's response
Deactivated customer, payment pending
Complaint comments 

Comments

Asianet is infamous in providing fake promises. I have been subscribing to this plan for more than 6 months, never have I experienced the claimed 'high speed' of 50mbps from the self acclaimed 'best broadband providers of Kerala'.

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    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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