Asianet Satellite Communications — unavailability of channels even after opting and paying for them via advertised manner

Address:

Ernakulam, Kerala, 695581

Subscriber number - ga91116445

Consider this as high level complaint regarding unavailability of all the channels for which i have paid upfront. I have recently added the channels of my liking by visiting asianet subscriber corner on the website as advised by the message which i have received. My question is why are the channels still not appearing even after i have selected and paid for them. All i get is a message asking me to contact asianet customer service which is total rubbish and non-existent. The number just gets cut off automatically. I regret in having chosen asianet for as my subscriber. When do i get to see the channels as according to trai customer can choose the channels of their liking, now that my new package is also not active nor is my old package. As per trai customer can enjoy the old package even if they are not opting for the new one;s which was not the case for me as channels went missing even before i chose ale carte channels via asianetdigital subscriber corner. A copy of this email has been send over to trai to let them know of the inefficiency and to alert them that the service provider is failing to deliver the promises offered by trai.