[Resolved]  Ask Me Bazaar.com — New model displayed td-w8968 on website, and supplied old model td-w8960

Address:Thane, Maharashtra, 400601
Website:askmebazaar.com

I visited the website on the 9th of december and purchased this adsl router for my sister-in-law and selecting the model as per the displayed picture TD-W8968 with usb port white in colour
After making the payment a few days later i received model number TD-W8960, the item was hand delivered, no signature was taken of the customer, no bill provided of the purchase, no name of the supplier of the item and the delivery person after handing it over the item runs away from there, to my surprise a very old obselete model tdw8960 was delivered.
numerous complaints have been made starting from the 9th of december 2015, asking for a refund as the item that i have ordered is not the item that i received, but no action taken so far my order number is NDD2601534 AND COMPLAINT NUMBER IS starting with 24636, I was asked to send the picture of the website which i have done, luckily the day i purchased the item, i have taken snapshots of the website with my mobile phone, as the item was not what i ordered, the suppliers name on the website was MESTA SYSTEMS PVT LTD.
i requested them to refund my money and collect their item, which is unopen sealed box pack condition. but till now nothing has been done but they go on arguing that the model no is same that i have ordered, i request you to take action against this online company askmebazaar, as they are fooling the customer showing one item and sending another, even the website listing is removed, but i have the pictures to stake my claim
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Complaint marked as Resolved 
Ask Me Bazaar customer support has been notified about the posted complaint.
Verified Support
Jan 26, 2016
Ask Me Bazaar Customer Care's response
Hi, We have re-opened your ticket #30559 as your issue is not resolved. Kindly wait for some time and we'll get back to you with updates soon. Regards, Taran Team AskmeBazaar
Jan 28, 2016
Updated by sunilpeter
Dear sir,
They have followed the same procedure with me following all of the above TACTICS, like asking for the account details, and your refund is in process and whenever we call their number, the call goes from here to there and finally it gets disconnected, i have made more than 50 calls to them and spent more than 400 rs on calls, BUYING ONLINE from their site is the biggest blunder that i have made, i will be informing all my friends, relatives and even my enemies, that even if you get it cheap never buy anyhing from this website, very lousy procedures, it is just a trap to make your life miserable after purchasing from them, all the previous complaint numbers are just ignored, my list of complaint numbers are QRC5125, QRC5372, AND i have spoken to MR SIDDHART AND MR SRINIVASAN THEY ARE AN ONLINE FRAUD COMPANY AND THE GOVT HAS TO TAKE STRICT ACTION AGAINST THIS ONLINE FRAUDS THAT IS HAPPENING ON THIS WEBSITE, , I will be posting my complaint on all the possible websites cautioning all the people of this kind of ONLINE FRAUD.
Only to collect the item and provide a refund they are discussing and discussing with their required team just a way of wasting our money and time i have always been buying from EBAY, SNAPDEAL, FLIPKART, AMAZON, PAYTM EXCELLENT CUSTOMER SUPPORT, This is the first and the last time that i will buy anything from this website ASKMEBAZAAR.COM
Verified Support
Jan 30, 2016
Ask Me Bazaar Customer Care's response
Hi, Apologies for the inconvenience. As we informed earlier, our concerned team is working on the ticket #30599. Please bear with us for a little more time. We'll get back to you with updates soon. Regards, Raghu Team AskmeBazaar
Complaint comments 

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BEWARE OF THIS CHEATING SITE: I agree with your comment and I would like to share my real experience. Order No.AB8219062 dt.[protected], I got a damaged/air leaking Air sofa from Ask me bazaar for Rs.2500/-. I raised complaint in their support on[protected] the same day, and I was issued a ticket No.31456 by their support team. For 2 weeks the site was showing "Processing". Then all of a sudden they closed the ticket and sent a mail to my E-mail requesting me whether I am happy. I was shocked to read this. When I protested, they told me to raise another ticket. This I did with ticket no. 38454.  Then  they wanted me to update IFSC Code.   For this, I, E-mailed to them my Bank Pass Book Front Page.   After that I waited for Refund but all of a sudden they closed the 2nd ticket also. I protested & raised a series of tickets Nos. 38461, 38462, …... seeking Refund. These tickets also fell on dump ears and they closed all these tickets without solving the issue. Then I reviewed this site with my real experience in consumer complaints & other forums. For this I found response in these sites from askmebazaar apologizing for the delay and stating that my refund is in process. I waited again for 2 more weeks & understood that this response is just a gimmick to divert attention of the viewers, an unethical practice adopted by them to cheat customers & viewers. Till now I have not received refund and it reveals their true cheating identity. On scrutiny of various reviews against askmebazaar in these sites I find that they have posted similar + ve responses with wordings such as, “you must register first in support...we assist you ", “to have better insight raise another ticket ...", "we apologize for the delay and ….", "your refund is in process ..." all these are false hopes given by this fraud team. I only appeal to all not to fall prey by their colourful adds/discounts & don't buy anything from this fraud site and avoid to be a VICTIM like me. The support team know pretty well how to cheat you. I would like to know if anybody has received REFUND for damaged item from them. radhakrihshnan Iyer, Palakkad, Kerala Jan'16
I have been cheated for the same product by askmebazaar.com in the same manner. They displayed TD-W8968 wireles router with usb port white in colour and delivered TD-W8960 without usb por and blue in color.

I complained about it many time to them. Everytime they just open the ticket for complaint and close it without any resolution. My ticket no is #58786. I want to file a case about this fraud website in consumer court. Can somebody tell me the procedure and place for the same?

Thanks.

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