[Resolved]  Astroyogi.com — Nau mukhi rudraksha purchased from astroyogi

Dear Sir, In the first week of November, 2015, while surfing the net I accidently got registered with Astroyogi.com. Their Customer Care Executive Mr. Rohit called-up several times and informed that the Astrologer will help you to get rid of any problem you are facing. As I am jobless and looking for a job since 2-3 months, hence I thought of talking to their Astrologer. Mr. Rohit told me to first pay Rs, 200/- by debit card which I did. After 10 minutes, one Acharya Satyraprakashji talk to me, I had discussed all my problem, he told me to purchase a Nau Mukhi Rudraksha from them, as he told me I will will get back my job before Diwali, 15 i.e. before 11/11/15, I had ordered Nau Mukhi Rudraksha, by paying Rs, 3700/- ( Order No.[protected] dated 28/10/15), I had received the Rudraksha on 3rd of November, 15, the same day I called-up one of the astrologer to inform him that the Rudraksha is not the real one and it is a rejected piece, for which they said no it is the real one. Acharya Satyraprakashji had informed after wearing the Rudraksha within a week i.e. say before 11/11/15, I will get back my old job. Now after wearing and praying regularly for about 1 months, no letter or information as told by him received from my previous Company. I have been sending the message to customer care, but no reply received from them. I tried to contact Acharya Satyaprakashji on [protected] 3-4 times, but their customer care executive gives different messages every time, " please call tomorrow as today being Saturday, he is not available, when we call on Monday/Tuesday, they says sorry he is not available. I think they are simply making money by holding our calls for 10 minutes also, but always they never allowed me to talk to Acharya Satyaprakashji. I want to return this product, as it is of no use, please ask Astroyogi.com to refund my money of Rs.3700/- immdtly. I do not know where the Company Office is located, as their Main Office is in Delhi and customer care service centre is at Gurgaon as their no. [protected] Rgds Hemlata Nambiar [protected]
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Complaint marked as Resolved 
Astroyogi.com customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2015
Astroyogi.com Customer Care's response
Hi Hemlata ji, We regret the poor experience faced by you. We have taken serious note of your complaint and our executive will be in touch with you shortly to immediately replace your product. We take pride in the quality of our products and service and hope to improve your experience with us hereafter. You are a valuable customer to us and we will rectify the issue with immediate effect. Team astroYogi
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Astroyogi.com had not replaced the product till now. Instructed me to do some pooja, nothing happened till date.
I don't think the product will give me the result. Anyway please remove my mail from your system and you can
write there the problem has been solved, as I do not want anybody to read my message.
Dear Hemlata ji,

Our logistics partner reached your residence but the pick-up was refused. The product can still be replaced if you so wish.

Regards,

Team astroYogi

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