Asus — ASUS Laptop brought 6 months back has major hardware issue

Address:	ASUS India
Website:	www.asus.com

Asus Team,

This email is written due to the persistent problem that I have facing since the time I have brought this laptop in Apr-2020.

Laptop Mode details
Vivobook_ASUS Laptop X409UA
Laptop-B6B6DVBR
Serial No : KCN0CX10X91052E

In the last 6 months we have raised the 4 complaint about the laptop. The laptop has gone blank and is not respond at all nor reboot. Even when I put it on charge, the charging light also doesn't light up, tried pressing the start button pressed for 30 secs despite not response. Its gone completly dead. This is the 3rd time I am facing this issue.
Last service Ticket No:
INW7L70153 dt: 29July2020
ING3LB0166 dt: 26Nov2020
A[protected] dt: 16Dec2020

This is not acceptable that a new device is having so much issue in just 6 months. I have strong feeling that there is some major hardware issue in the machine that I was provided to me and I now just can't expect an another technician to come and visit and do some trouble shoot, which I am sure will again come in few days.

I want this laptop be replaced for me, I will not accept just any another repair work on this.

I m sure there is some major hardware issue in this laptop which is why its behaving in such manner.
I just have another 2-3 months warranty left on this and after that, your company would not do anything on this, I regret buying this product, now please initiate this machine to be replaced immediately.

I have lost all patience with multiple follow up and trouble shooting.

Name : Nitika Singhal

Regards
Shojan Philips
[protected]