Asus India — about receiving damaged goods and not receiving warranty extension

I participated in asus diwali redemption offer and my ticket no is adw121468
After successful payment it said that i will be getting my goddie and warranty extension within 45 working days and evem after 65 days i haven't received anything and on 21 jan 2019 i received a call from the courier for my goodie
Which was coming without any prior mail or notice about dispatch no
When i got that i plugged it to my laptop and it started making beep sound and was not working i tried it in \other pc even there also it started making beep sound and not working.
And on 23 jan 2019 i received mail from the asus team about goodie dispatch and tracking id of goodie which was already delivered to me on 21 jan 2019
I am trying to call its customer care from the last 7 days but they are not picking up the call and once they picked up and told me to send them a mail regarding the issue on 22 jan 2019 but til today i have not received any mail from asus team as i am really facing depression after 3 moths you get your harddisk ant that is too damaged
I request to look intoi my matter and provide me a solution to replace my harddisk