Asus India — asus is fraud laptop manufacturer and does not respect its own warranty and service agreements.

Address:

taiwan

I brought ASUS laptop fx503vd on 27 may 2018 with 24 months onsite warranty but when I tried to resolve the battery issue which I faced from day one of purchase, ASUS customer care started making excuses and sent irrelevant emails as to how to tech things to the laptop and get it corrected instead of sending a technician to look into it. I raised multiple requests in 2018 but none of them were processed. Yesterday(09 oct 2019) too I tried to raise a ticket with their India customer care: [protected] but was surprised to hear from their customer care that the said laptops warranty is null and void and ASUS donot give 24 months warranty on its products. I tried to reason with her with proofs of invoice and laptop sticker from ASUS itself but in vain. I asked her to raise a ticket anyway and let the ASUS technician see my laptop and she took the address and all other details and allotted ticket number: A[protected] which also looks like a fake just like ASUS products. I haven't heard from anybody from ASUS side. So people needs to be beware before buying ASUS products, particularly from flipkart as they too aid ASUS's fraud activities and suppress truthful reviews about ASUS products. I have attached previous communications with ASUS here and how their online system is so made so as to divert and scuttle any complaints or service requests coming to ASUS.