Asus India — asus ze500 kl

Address:

Jaipur, Rajasthan, 302039

I had deposited my asus ze500 kl for replacement of touch screen with f1 info solutions & services private limited, jaipur, rajasthan (Authorized asus service centre), on 20 sep 2018. It was in working condition and was shown to the individual at the reception who issued the receipt under the job no: ing6j90215.
I was informed that the set had been opened by unauthorized vendor. I told the concerned person that the mobile phone had been subsequently been repaired twice by the authorized service provider ie f1 info solutions & services private limited, jaipur, rajasthan. The same was confirmed by the earlier record existing in the company computer before the set was accepted for repairs. At no time i was informed that the service provider will not be responsible if they damaged the phone. I was asked to sign the receipt by the service provider which was done in good faith based on which the service provider is claiming no liability.
The phone was kept by the service provider for more than a month without intimation of repair or otherwise. I finally inquired about the repair status thereafter i was told to collect the set after a lapse of more time. On arrival at the service centre i was told that the set cannot be repaired, i accepted the outcome and asked them to return the phone. They returned the same in non-working condition. I refused to accept the non functioning handset and asked them to give it back in the same condition as i had submitted it for repairs. The matter was raised to the manger who then asked me to leave the handset and assured me that once repaired i will receive the message for collection.
The service provider was either incompetent to repair the same or wanted to sit over the issue, either way i received no message from them.in january 2019 i rang up the service centre who promised to contact me but did not do so. I then contacted the asus consumer complaint who connected me to the manager of the service station. The manager refused to accept his liability and told me that i had signed the agreement on the receipt and due to that he was not responsible of handing over the phone in working condition in which he had received from me and i could pursue the course i wanted.
I would like the service centre to hand over the handset in working condition. I am sure that they have damaged the set beyond repair and are now trying to hide behind flimsy excuses. If they were honest to their profession they would have returned the handset in end september/ first week october 18 intimating their inability to and handed over the same in working order.