Asus India — faulty handset not repaired and no replacement provided

 
2 Reviews
 8369315055 on Dec 6, 2017
Hi,

It has been more than 2 months that i have emailed you guys again after the phone was repaired for the second time the sim 1 slot stopped working which was working fine earlier before repairs and i have absolutely no response from your end. I was akso informed that there would be a replacement if any further issues but have received no response yet and the handset is again lying unused for almost 2 months now since the sim 1 slot stopped working after the repairs. Moreover i had submitted the handset for display flickering issue and requested to get the display changed which was not done and the phone software was just updated and given and the same issue still persists. I had very well mentioned i am busy with work and can't everytime visit the service centre and need a replacement if any issues after the repairs but there has been no response at all from your end and the handset warranty expires in october. I was also told about that i would get a warranty extension etc when i was given the handset after repairs no any update on that too. I will be filing a case with the district consumer court as i had reported the issue before the warranty expired and there has been no response from your end.

Please check the details of my previous email below and the attached screenshots as i need an immediate response asap or call me on [protected] or [protected].

As per my conversation with you guys today i spoke to you guys and agreed fine u guys check about the replacement and let me know but i'm collecting my handset from the service centre as i need to use it and i did inform you guys prior if any issues i need an instant replacement.

Now u guys have replaced the sim card slot don't know for reason and the jio sim that i have been using in this handset since november is not working?

If i use it any other handset it works.

I now need an instant replacement no more waiting or will have to now get it resolved through the consumer court.

Thanks,

faulty handset not repaired and no replacement provided
faulty handset not repaired and no replacement provided

Complaint Status


[Dec 06, 2017] Asus India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Asus has now made another blunder by sharing my details with another customer by emailing him in instead of me.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    1%
    Complaints
    716
    Pending
    0
    Resolved
    10
    phone
    +91 85 5423 XXXX
    location
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    Asus India - faulty handset not repaired and no replacement provided
    www.bdomains.com