Asus India — getting serial number error whilst registering for the 3 years extended warranty.

Address:	Mumbai City, Maharashtra, 400080
Website:	www.asuspromo.in

This complaint is regarding the misleading not fulfilled offer promised by the company asus on purchase of asus vivobook s x501un - ej460t booked/purchased on 21st november.

This is to inform you, that i mr. Joachim fernando recently purchased two reputed product of your company. An asus vivo book s and asus tuf laptops both at the same time period from one for your thrid party outlets (Croma mulund, mumbai) at india on 21st november. I was informed that asus company is having a special offer for the occasion of diwali from 20th october to 20th november. Whilst booking the product they assured me that, i will get the extended warranty scheme of 3 years on a 100% assurance. I had booked two laptops at the same time, since your company was recommended by many colleague friends and relatives but i personally feel being left out after i couldn't purchase the assured 3 years extended warranty. It is a very sad state of affairs that such a big and reputed company was not able to give me my assured purchase of the 3 years extended warranty and with the corresponding schemes that came with the offers, i was assured specifically at the time of booking both the laptops that i would get the three years extended warranty. After having a lot of hardships, i managed to purchased two laptops of your company and i am extremely disappointed with these sorry state of affairs

The details of the vivo note book s x501un - ej460t,
With the serial number# j9n0cx[protected] which is not having the 3 years extended warranty.

I had a telephonic conversation with an employee of your company through the customer care number and have registered a case for the same. The case number is a[protected].

Kindly do the needful and oblige. Looking forward to a positive response.

(P. S. : this is the copy of the email that was sent to asus customer support)