Asus India — I got cheated by asus company

 
2 Reviews
Nellore, Nellore District, Andhra Pradesh, India
 Moghal Sattarbaigh on May 18, 2019
I have buy asus vivovook max x541ua dm1232d in that i got these specification asus vivobook max x541ua
Software & innovations
Overview
Specifications
Gallery
Support
Where to buy
Processor
Intel® core™ i3 6006u processor,
Operating system
Windows 10 home - asus recommends windows 10 pro.
Endless os
Memory
Up to 12 gb sdram, 1 x so-dimm socket for expansion
Ddr4 2133mhz sdram onboard memory 4 gb
Display
(16:9) 60hz panel led backlit glare fhd (1920x1080) 39.62cm (15.6) with 45% ntsc
Graphic
Integrated intel hd graphics 520
Storage
Hard drives:
Sata hdd 1tb 5400rpm
Optical drive
Super-multi dvd
Keyboard
Chiclet keyboard
Card reader
Multi-format card reader (Sdhc/sd/sdxc)
Webcam
Vga web camera
Networking
10/100 base t
Bluetooth
Built-in bluetooth v4.0
Integrated 802.11 ac (Widi support) (On selected models)
Wi-fi
Integrated 802.11b/g/n
Interface
1 x hdmi
1 x usb 2.0 port (S)
1 x microphone-in/headphone-out jack
1 x usb 3.0 port (S)
1 x vga port/mini d-sub 15-pin for external monitor
1 x type a usb3.0 (Usb3.1 gen1)
1 x rj45 lan jack for lan insert
Audio
Asus sonicmaster technology
Bang & olufsen
Built-in stereo 3 w speakers and microphone
Battery
36 whrs 3 cells battery
Power adapter
Plug type :ø4 (Mm)
Input :
100 -240 v ac, 50/60 hz universal
Output :
19 v dc, 2.47 a, 45 w
Dimensions
381.4 x 251.5 x 27.6 ~27.6 mm (Wxdxh)
Weight
With battery 1.9 kg ~ kg
Security
Bios booting user password protection
Lojack
Manufacturer warranty
1-year battery pack warranty
1-year limited international hardware warranty. *different by country
Note
Softwares:

Asus smart gesture,
Asus splendid,
Icesound,
Usb charger+

Fake specification in memory ram
Memory
Up to 12 gb sdram, 1 x so-dimm socket for expansion
Ddr4 2133mhz sdram onboard memory 4 gb
These is a specification which i thought there will be a 4 gb ram in on board and one 1 empty slot for expansion

After buying i can check externally with provided information in software i cant even have a look on internally because it will damage warranty condition

After some time i need to expand my ram
So i visited to service center in near me
The technician open the internal laptop and you can't extend your you have only one slot and that is full of present ram if you want to extend you have to replace the ram
I just contact the customer care they according to that specification ram in board means the ram slot and ram in the slot attached to the board

After knowing that i got cheated by asus and showing fake specification

We all and asus company know that every ram was attached with ram slot i cant hear and i didn't see the mother boards with ram slots and without ram slots i think the asus company was making products with ram slots and without ram slots

Is these a specification of point to mention that ram slot was attached to mother board

So my experience is these with that company please please please when you are going to buy the asus products please check the specification carefully please don't believe the specification in asus website and online shopping sites

After all these if you want to buy asus products please contact to customer care about that product and specification and save the data of customer care conversations with you please save the data in screen record mode or call record or any mode
And
Make sure that you got your specification in your conversation with asus customer care

If you got cheated by asus
If you ask about that point they will tell some new and different meaning for that point of which they can easily escape from that situation

If you contact the asus they will teach you different meaning for the that

Complaint Status


[May 19, 2019] Asus India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi sir/madam my mobile-asus zenfone maxpro m1 is automatically restart problem is there please try to solve it
when we using mobile more heat geting and automatically restart
i'm not happy with my mobile please try to solve my automatically restart problem in my asus zenfone maxpro m1 mobile

try to solve

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    phone
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    Asus India - I got cheated by asus company