Asus India — various issues related to services under warranty

Address:

193101

I for the first time called the customer care and told them to pickup my phone in june this year for repairing purposes(mic issue), but the customer care centre person totally rejected my claim of onsite warranty availability. then i visited service centre, and they had to refer the phone to warehouse and this could take 10 days time but unfortunately i had to migrate from delhi in 3 days. in august i saw the bill provided by flipkart with the same phone which explicitly mentioned the ONSITE warranty of my ASUS ZENFONE ULTRA 3, i called customer care they now agreed my claim and they told they will send a logistic agent to pickup the device at a location which i submitted to them, i had to call again after a week because nobody visited my location it was follwed by lots of apologies by them and they took my request on priority and the process was repeated with the same result, and i had to for the third time and they asked me to visit service centre (the nearest one is 120 km away, though i have to take a whole day off from other activities) for better services. this was height of consumer 'thrashing' actually. so i visited the service centre for first time by following the official ASUS SERVICE CENTRE APP directions, which took me somewhere in the middle of DAL LAKE in SRINAGAR. my second visit was on the 20th of september with the same issue, BETTER SERVICE PROVIDERS told me it could take 15 o 16 days as they are sending it to warehouse in MUMBAI for such a big issue(mic was not working well). now when i am tracking the device, its showing under repair from 23rd of september, i sometimes wonder if this is the speed for repairing the device how much time this could take for manufacturing the new devices. but i'm wrong because repairing has to go through many processes which include outside ones as well, but this much time and still no clues of the completion date of repair is totally totally which i earlier called CUSTOMER THRASHING.