[Resolved] ACT Fibernet — fail to avail a static ip

sureshcktp

from Bengaluru, Karnataka

Address:	#58, 1st main, 3rd cross, mico layout, BTM 2nd stage, 560076
Website:	www.shantiniketan.edu.in

We have taken a new internet broadband connection to avail a static ip. Act executive informed us they can provide static ip like airtel, hathway etc provides the ips. But after taking the connection now they are unable to provide/configure the static ip. So the connection is not in use. We made the payment for 6 months 8206/- and 2200/- for cabling charge. We have given complaint and request more than 6 times through customer care and through mails but there is no response from act. We are behind of act last 45 days. Our request is either let act provide a static ip which we can configure in our system and make use of it or let them disconnect this connection and refund the amount to us 10406/-. Kindly provide a solution for this issue.

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Nov 14, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Oct 10, 2019

Updated by sureshcktp We have taken a new internet broadband connection to avail a static ip. ACT executive informed us they can provide static ip like airtel, hathway etc provides the ips. But after taking the connection now they are unable to provide/configure the static ip. So the connection is not in use. we made the payment for 6 months 8206/- and 2200/- for cabling charge. we have given complaint and request more than 6 times through customer care and through mails but there is no response from ACT.We are behind of ACT last 45 days. Our request is either let ACT provide a static ip which we can configure in our system and make use of it or let them disconnect this connection and refund the amount to us 10406/-.

Act Broadband connection A/C Id:[protected]
complaint number SR[protected]

Kindly provide a solution for this issue.

Suresh C
[protected]

Pratheesh P
[protected]

Verified Support

Oct 14, 2019

ACT Fibernet Customer Care's response Dear Suresh,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.