Atvm Smart Card — ticket with stripes on atvm

Address:

500003

Hi,
I took a train ticket on atvm, from secunderabad to kakinada town on 15th august 2017 at 7.26pm. The ticket is printed with black stripes instead of matter. This is happened in atvm04.

I went to the booking supervisor regarding this issue and he took lot of time to solve this issue which leads to miss my train. After an hour they refunded my amount partially. I asked them why they gave partial refund without my mistake and they told that's all we can do. They took that striped ticket and asked me to leave in very wrong way.

Tticket no: 57441002
Smart card no : sc0167253

I am attaching the picture of my smart card and corrupted ticket.

Because of this issue i lost lot of time and missed my train as well.