Audi India — insurance renewal premium collected but policy not issued

Address:

Sector 37, Faridabad, House No 592, Faridabad, Haryana, 121003

Audi india distributor (Audi new delhi west - elroy supercars pvt ltd) has collected premium for my a4 renewal on 6th april 2019 and has not issued the policy till today i. E. 3 june 19. Have made multiple visits to the showroom but no one is giving clear answer. The owner of the company mr. Manav ([protected]) is also absconding and not responding to my phone calls and whats app msgs although he is reading them all. Icici bank from where the renewal was to happen has informed that the cheque submitted by vendor against this insurance is bounced and therefore they can not issue the policy.

I launched a complaint to audi against complaint number 02252260 dated 28th may 19 and no respond from them as well.