[Resolved] Ava Merchandising — Herman Hansen Couple watch

Hriti Hriti

from Mumbai, Maharashtra

Address:	122002
Website:	dealsbyava.com

I have recieved a watche set however the ladies watch band is roken from the dial of the watch and needs immediate replacement. This was a gift for my friend wedding and I need the replacement urgently by Mon-Tues 5/6th Dec 2016 or else I cannot gift it to them for their wedding. I have already got a complaint no. but they are not sure if this can be provided within time when I am in the same city as the AVA shop in Delhi. Please resolve this.

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May 10, 2017

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

AVA Merchandising Customer Care's response Dear Sir/Mam,

AVA NAMASKAR !!!

We sincerely apologize for the inconvenience caused to you.

Please share your contact number as well complaint number in order to assist you better way .

We appreciate your kind understanding in this regards.

For further information please call on[protected] between 9am to 7pm (Mon-Sat).

Regards,
Danish Shams
Assistant Manager Customer Support AVA

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Comments

Samrin Fathima

from Bengaluru, Karnataka

Can u please provide be your email address and contact number as my watch glass broke and I want to change it.. My email address is [protected]@gmail.com

sanjeevgpb

from Hubli, Karnataka

I have purchased a herman hansen rose gold ladies quartz watch from AVA shop at Lucknow airport, India on 13.01.2018 for rupees 1299/-. After purchase when I came back home I noticed that the watch is not working. I have got the Invoice receipt with date of purchase 13.01.2018 from the AVA shop at Lucknow Airport.

My email : [protected]@gmail.com and mobile number +91 [protected].
The watch is not in working condition. What should I do now. Please Indicate

Kb93

from Hyderabad, Telangana

I purchased Herman Hansen ladies watch from IGI Airport. Right from the 1st week I started facing problems as it used to slowed down and eventually stopped working! I got the watch replaced and to my surprise they provided me with the faulty watch again. This time the product was in fact cheap and duplicate because it's adjusting pin came off and it started shedding colour. Don't get fooled by AVA MERCHANDISING!!! They are cheating and fooling people at the airports by providing so called gift vouchers in flights. I will escalate this matter to the consumer court because it not just about the money I spent but the frustration that they've caused!!!

Saritha Sreenath

from Mumbai, Maharashtra

Hi Ava
I gifted watch but men watch is not working properly

Machine is problem

Please replace it
I bought Mumbai airport
My mobile no [protected]
Please reply me as soon as possible

Saritha Sreenath

from Mumbai, Maharashtra

Hi Ava
I gifted watch but men watch is not working properly

Machine is problem

Please replace it
I bought Mumbai airport
My mobile no [protected]
Please reply me as soon as possible