[Resolved] Ava Merchandising — Poor service after sale

Parthipan Anandhan

from Mysore, Karnataka

Address:

Bangalore, Karnataka, 560102

I purchased laptop bag from AVA Merchandising at Bangalore airport. The bag is from international brand called Herman Hansen and that has damaged part (refer attched photo) which I realised after reaching home.

AVA does not have shop in Bangalore city except airport so they asked me to come to airport (around 60 KM from my home) to get replacement or repairs !!!

Alternatively asked me to pay Rs. 250 for door delivery based replacement which I agreed --- even though it is completely manifacturing defect.

They initially agreed to provide replacement at door step but that is not happening now (even though I am ready to pay Rs 250)

FYI - AirAsia gave pamphlets to me to buy from AVA when I got down from flight.

+2 photos

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Jul 7, 2017

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2017

AVA Merchandising Customer Care's response Dear Sir Strap had been sent and hope it has been resolved now

Aug 28, 2017

Updated by Parthipan Anandhan I received it thanks but why replaced was not that easy with regular customer support channel.

Does every customer has to come to https://www.consumercomplaints.in to write complaint and get that resolved?