Avoonik — i did not received any reply, n till now i didn't get the product

Your order is successfully received. Your order number is 51791. Delivery within 8-10 days
Avoonik:contact us:avoonik. [protected]@gmail.com
They have send this sms, n paid money 399 through online, how can i get the money back... I ordered this on october 27th. Pls take action on this avoonik, bcz so many people are cheated by this company... Pls do justice for us.