Awstro — Fraud company - Pay money and forget

Address:	45/105 Hosur Road, Bangalore – 560068, Karnataka, India [email protected] Head Office Address - Dwarka Sec 7 Rampal Chowk A/5 - 110075 Delhi Support No - +918587952176 (10am - 6pm)
Website:	www.awstro.in

Awstro seems to be a local Chinese mobile soap which has somehow managed to bring up a website. It seems to be a pay and forget your money company. 19 out of 20 calls to customer care are unanswered. Once in a blue moon some guy driving bike on road would pick the call and acts a customer care. They don't have any records of what was discussed with customer care, you just talk and he ignores it. I was told by customer care guy that owners are not paying them salary and they are asked to be on leave...lol!

I had ordered JBL soundgear on 12-Oct-20 and there was no progress on the order for 3 days though delivery time mentioned was 3 days. After many tries one of my call was picked by "customer care" and I was informed that they don't have the item in stock it would take many weeks to process the order. I had requested cancellation of the order and refund on 15-Oct-20 after that nothing has happened till date. There is no refund initiated, there is no update on the order, none of the calls to customer care picked, none of the mails to customer care are answered. After 50+ calls, one call was answered on 29-Oct-20 and the "customer care" guy said they don't have any record of order cancellation request. Just pay money and forget! My 12000 Rs are stuck without any knowledge of what is happening to my order. I have already ordered item from other vendor and received it. I need refund of my amount immediately but there is no one in the company to answer. THIS IS A FRAUD COMPANY. AVOID IT.