[Resolved] Axis Bank — 2 months delay in opening of public provident account

 
1 Review
axis bank, dindoshi , goregaon east , mumbai 400097, India
 M D Agrawal on Apr 8, 2020
Dear sir 
Complaint: 
After  2 months  of depositing money  (About   rs 28 lakhs)   in your dindoshi , goregaon   east,   branch,    for opening  two  ppf accounts one in name of my wife anju  agrawal, and other in name of my daughter  shruti agrawal,    till today,   we did not got  intimation  of account opening, as per details given below..
Details are as follows:

On 5 th february, 2020,   for opening  of ppf accounts (Transfer from old account in bank of india), following  two application forms were submitted along with banker cheques.

1. Anju agrawal    (Customer id [protected]    we have submitted application  to your  dindoshi branch, goegaon east,   for  opening   ppf account on 5 th  february   ,   we have given dully filled  forms along with  cheque  of   rs 21, 30, 938/-  (Twenty one lakhs   thirty thousand nine hundred thirty eight),   cheque  was realized in your account.
2. Shruti agrawal  (Customer id [protected]      we have submitted application  to your  dindoshi branch, goegaon east,   for  opening   ppf account on 5 th  february   ,   we have given dully filled  forms along with  cheque  of   rs 6, 94, 606   -  (Six lakhs ninty four thousands  six hundred six only), cheque was realized  in your account.
When we approached  dindoshi branch, it was told  to us that accounts will be opened by hyderabad  regional office of axis bank. They do not open account.
When we gave  money, it was told within one week, accounts will be opened.
We found branch staff keep writing reminder emails to concerned staff, but no result.
There were  few  corrections, those all were sorted out.
We  are worried about our investment.
It is clear case of  delay and lethargy & carelessness  at your  staff either in hyderabad office or in   mumbai branch,
 even after 2  months account is not opened, we even do not know, whether we will get yearly interest on ppf accounts.
We  have  number  of  time  visited branch  and  personally inquired with branch manager and processing staff, ms  archana with no result so far.
Kindly look into this matter  and issue suitable instructions for  opening of account. We are  worried about our money, as there is no written communication from bank about  our investment, what happened to our money.
Rgds.
 m d agrawal
[protected]
Complaint marked as Resolved May 15, 2020

Complaint Status


[Apr 08, 2020] Axis Bank customer support has been notified about the posted complaint.
Verified Support
Axis Bank Customer Care's response, Apr 08, 2020
Hi, we have made a note of your message and will get back to you at the earliest. Regards, Team Axis Bank
Verified Support
Axis Bank Customer Care's response, Apr 09, 2020
Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded in the referred matter shortly. Regards, Team Axis Bank.
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    Axis Bank - 2 months delay in opening of public provident account