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Axis Bank — 3rd class service from india's so called 3rd largest private bank

Just received my privilege credit card a few weeks ago. I am trying it set up initial few things through the app. It first asks me to authenticate the card details and nothings works whenever i input. There is no response from customer care either. This is weird that even if people want to do things on their own through internet banking/ app, bank is not supporting them and asking them to depend on phone/ branch banking. Contact e-mail id on their own website is either unavailable or wrong. Why should someone pay rs. 1500 for such credit card with almost no benefits + worst service?
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Complaint Status


[Mar 23, 2018] Axis Bank customer support has been notified about the posted complaint.
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    Axis Bank
    Customer Care Service
    Customer satisfaction rating
    51%
    Complaints
    10742
    Pending
    0
    Resolved
    5292
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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