[Resolved]  Axis Bank — 590 rs fine for loyalty and affected my cibil score..

Hi,

MY 590 Rs was deducted from loan department and they are saying my Debit freeze the month of April 10th 2018. I have visited 2 axis branches more than 5 times and contacted customer care more than 10 times and sending emails now... I want my 590 RS back...

When I contact customer care they said I have to visit near branch, When I visit branch they said technical issues so have to update PAN number once again, After 590 RS was debited from my account.. So I called saving account customer care they forwarded my call to loan section customer care.. the person says debit freeze so contact saving account customer care... I had this issues more than 2 weeks and updated my PAN card through online, SMS Also Given my doc in 2 axis bank branches. finally they stole my 590 Rs..

let me know answer for following questions.

1. Why was my Debit freeze?
2. When was the debit freeze?
2. Why I am not getting alert/SMS/EMAIL for Debit freeze?
3. Why I am not geeting alert for upload PAN, I am using AXIS bank account more than 10 years?
4. The loan department not able debit EMI so paid 14292 RS EMI from MY ICICI bank account.. They are not able debit loan EMI but why they have debited 590 RS?
5. Who was taken my 590 RS and why? I have credited the EMI earlier and thought everything fine. is that my mistake?

One of the worst service I have ever seen. no one is taking responsible and taking customers money with out any reason... revert my money back..

Regards,
Sureshkumar.k