Axis Bank — Account closing

Last week I went to axis Bank Howrah golabari branch to close the salary account just because salary stop crediting into the account for last 3 month and I have submitted the form still not heard anything from the bank. The rep reluctant to close the account and he forced me not to close the account just because I am having FD and OD but that is under different account. But he lies to me it is all linked in between which is baseless reason. I am worried whether he genuinely forward my request or not. Customer id#[protected].