Axis Bank — Account freez

Address:	Gurgaon, Haryana, 122001
Website:	Axisbank.com

Axis Bank debit freez my account, give excuse of RBI guidelines:

The Reserve Bank of India (RBI) through its recent circular (Ref. no. DBR.AML.BC.48/14.01.01/2016-17) dated December 15, 2016 has informed all Banks to disallow debit transactions in accounts where PAN or Form 60 (in terms of Rule 114B of the Income Tax Rules) have not been provided

Which matter of fact Stats that I just need to provide them PAN card details and they will unfreeze it.

I surrender my all kyc documents, then they asked me for source of transaction, I provided them that too.

Then they stated that they don't think it's genuine, whereas it was on very genuine company's letterhead, when they delayed more I involved payee as well who infact provided his consent with all relevant details.

After doing all this still I was getting false assurance it will just take 24 hours.

I had visited Axis Bank almost everyday, wrote them series of emails, finally I involved their Nodal Officer, who took TAT of one week and commt response on 1st of February and today is 3rd of February, sent two reminders still no response, I called their telephone:[protected] but seems like no one care to pick up the call.

Went to bank again asked same question got same response another 24 to 48 hrs. Tomorrow is Saturday now it will start another cycle.

It is the complete example of negligence, worst customer service and carelessness from nationalized bank.

When I asked for specific reason they are not even ready to tell me.

Now I think it's about time and caused me enough financial, physical and psychological losses and should take legal action against bank.

Bad bad bad... Customer service