[Resolved] Axis Bank — amount debited for failed transaction, need refund asap

Mohini Bhalerao

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I did transaction of rs.500 through phonepe on 12th oct 2019. But unfortunately transaction gt failed and amount gt debited from my account. I hd contacted phonepe customer care bt they informed that the issue is with the bank. I have been trying to connect to axis bank customer care since a week now bt my query is still unresolved and not received any proper response from the bank customer care executive. Request you to refund the amount at earliest.

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Nov 22, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx. Regards, Team Axis Bank.