Axis Bank — anonymous charges

Hello,

I'm very much saddened by the recent customer experience i have had with axis bank and feeling kind of left with no option but to move to the court. I am holding a priority account with account number [protected] at your mathura main branch. Recently, my account has been charged anonymously; therefore, i walked into your mathura branch on 19th september to inquire about the anonymous charges. To my surprise, i was told by the branch that the charges were implied due to non-maintanence of minimum account balance for past couple of months. When i told them that i was advised by my relationship manager (Now a former axis employee) lalit kumar that there would be no charges for no maintenance as it was a priority account, the new relationship manager neeraj, who has replaced lalit said that the account is no more a priority account. Upon this, i showed him my net banking page, which still says axis priority for my account and also told him that i was never intimated by any means of communication about the degradation of my account. Neither was i made aware of any possible future charges by the bank via any communication method. Based on these reasons, neeraj agreed to have the recent charges reversed for my account and advised me to maintain the account as a non-priority account going forward, which i understood. He said that the charges would be reversed with a day or two; however, it's been a week by now and nothing has happened.

I'm respectfully requesting you to please give my money back and give me a chance to make an informed decision about continuing my relationship with the bank.

If this issue is not addressed and my money (Which is unjustifiably deducted from my account balance) is not credited back to my account, i will be forced to involve my lawyer and take legal action against your bank.

Hoping for a positive solution from a reputed and growing bank.

Thankfully,
Nakim